How To Fix VC842 - Reference customer & does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: VC - SD Customizing

• Message number: 842

• Message text: Reference customer & does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message VC842 - Reference customer & does not exist ?

  The SAP error message VC842 ("Reference customer & does not exist") typically occurs in the context of variant configuration (VC) when the system is trying to reference a customer that is not found in the database. This can happen in various scenarios, such as when creating a sales order, configuring a product, or during other processes that involve customer data.
  Cause:
  
  Non-Existent Customer: The customer number referenced in the configuration does not exist in the system.
  Data Inconsistency: There may be inconsistencies in the customer master data, such as missing entries or incorrect data.
  Incorrect Configuration: The configuration might be set up to reference a customer that has been deleted or is inactive.
  Authorization Issues: The user may not have the necessary authorizations to view or access the customer data.
  
  Solution:
  
  
  Verify Customer Existence:
  
  Check if the customer number referenced in the error message exists in the customer master data (transaction code XD03 for general data or VD03 for sales area data).
  If the customer does not exist, you may need to create it using transaction code XD01 or VD01.
  
  
  
  Check Customer Status:
  
  Ensure that the customer is active and not marked for deletion. You can check this in the customer master data.
  
  
  
  Review Configuration Settings:
  
  If the error occurs during a specific configuration, review the settings to ensure that the correct customer is being referenced.
  Check the variant configuration settings to ensure that they are correctly set up to reference valid customers.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access customer data. This can be checked with the help of your SAP security team.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks to identify any inconsistencies in the customer master data. This can be done using transaction codes like SE16 to view the relevant tables.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to variant configuration and customer master data for any specific guidance or known issues.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03: Display Customer (General Data)
  VD03: Display Customer (Sales Area Data)
  XD01: Create Customer (General Data)
  VD01: Create Customer (Sales Area Data)
  
  
  
  SAP Notes: Check SAP Notes for any specific issues related to the error message VC842. You can search for relevant notes in the SAP Support Portal.
  
  
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  By following these steps, you should be able to identify and resolve the cause of the VC842 error message in SAP.