How To Fix VA013 - Indicate which address you want to use

SAP Error Message - Details

• Message type: E = Error

• Message class: VA - Output for CAS Sales Activities

• Message number: 013

• Message text: Indicate which address you want to use

What causes this issue?

Entries have not been made in the business and home address fields.

How to fix this error?

A contact person can have both a private and a business address.
If you only select the home address field, the system only searches for
this address. If the system finds this address, it displays it. You can
then add it to the address list.
If you only select the business address field, the system only searches
for this address.
If you select both fields, the system first searches for the the home
address. If it cannot find the home address, it searches for the
business address.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VA013 - Indicate which address you want to use ?

  The SAP error message VA013: "Indicate which address you want to use" typically occurs in the Sales and Distribution (SD) module when there is ambiguity regarding the address to be used for a customer or a transaction. This can happen in various scenarios, such as when creating a sales order, quotation, or any other document that requires customer address information.
  Cause:
  
  Multiple Addresses: The customer master record may have multiple addresses (e.g., different shipping or billing addresses), and the system requires you to specify which one to use.
  Incomplete Data: The address information may not be fully populated, leading to confusion about which address to select.
  Configuration Issues: There may be issues with the configuration of the customer master data or the sales document type that is being used.
  
  Solution:
  
  Specify the Address: When prompted with the error message, you should explicitly select or enter the address you want to use. This can usually be done by navigating to the address section of the sales document and choosing the appropriate address.
  Check Customer Master Data: Review the customer master data (transaction code XD03 for general data or VD03 for sales area data) to ensure that the addresses are correctly maintained and that there are no missing or incomplete fields.
  Maintain Default Addresses: If applicable, ensure that default addresses are set up for the customer in the master data. This can help the system automatically select the correct address in future transactions.
  Review Document Type Configuration: If the issue persists, check the configuration of the sales document type in the SAP Customizing Implementation Guide (IMG) to ensure that it is set up correctly to handle address selection.
  User Training: Ensure that users are trained on how to select addresses correctly in the system to avoid confusion.
  
  Related Information:
  
  
  Transaction Codes: 
  
  VA01 - Create Sales Order
  VA02 - Change Sales Order
  VA03 - Display Sales Order
  XD03 - Display Customer (General Data)
  VD03 - Display Customer (Sales Area Data)
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for relevant notes in the SAP Support Portal.
  
  
  Documentation: Refer to SAP Help documentation for detailed information on managing customer addresses and sales documents.
  
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a functional consultant for further assistance.