How To Fix VA012 - Do not enter a customer and partner number

SAP Error Message - Details

• Message type: E = Error

• Message class: VA - Output for CAS Sales Activities

• Message number: 012

• Message text: Do not enter a customer and partner number

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message VA012 - Do not enter a customer and partner number ?

  The SAP error message VA012 ("Do not enter a customer and partner number") typically occurs in the Sales and Distribution (SD) module when there is an issue with the customer or partner data in a sales document, such as a sales order or quotation. This error indicates that the system has detected an inconsistency or violation of the business rules regarding customer and partner assignments.
  Cause:
  
  Incorrect Data Entry: The user may have inadvertently entered both a customer number and a partner number in a field where only one is allowed.
  Configuration Settings: The system configuration may not allow for both customer and partner numbers to be entered simultaneously.
  Document Type Restrictions: Certain document types may have specific rules regarding customer and partner assignments.
  Master Data Issues: There may be issues with the customer master data or partner functions that are causing the system to reject the input.
  
  Solution:
  
  Review Input Fields: Check the fields in the sales document to ensure that only one of the customer number or partner number is entered. Remove the one that is not needed.
  Check Configuration: If you have access, review the configuration settings in the SAP system to ensure that the rules for customer and partner assignments are set correctly.
  Document Type Settings: Verify the settings for the specific document type you are working with to ensure it allows for the intended customer or partner assignment.
  Master Data Review: Ensure that the customer master data is correctly set up and that the partner functions are properly defined. You may need to consult with your SAP administrator or a functional consultant for assistance.
  Consult SAP Notes: Check the SAP Support Portal for any relevant notes or updates regarding this error message, as there may be specific patches or updates that address the issue.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like VA01 (Create Sales Order), VA02 (Change Sales Order), or VA03 (Display Sales Order) to replicate the issue and test the solution.
  User Documentation: Refer to SAP documentation or user manuals for guidance on how to properly enter customer and partner data in sales documents.
  Training: If this error is common among users, consider providing training on data entry best practices in the Sales and Distribution module.
  
  If the issue persists after following these steps, it may be necessary to engage with your SAP support team or a consultant for further investigation.