How To Fix V2712 - Customer master record &1 not found.

SAP Error Message - Details

• Message type: E = Error

• Message class: V2 - Kopierfunktionen der Verkaufsbelegbearbeitung

• Message number: 712

• Message text: Customer master record &1 not found.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message V2712 - Customer master record &1 not found. ?

  The SAP error message V2712, which states "Customer master record &1 not found," typically occurs when the system is unable to locate the specified customer master record in the database. This can happen for several reasons, and understanding the cause is essential for finding a solution.
  Causes:
  
  Incorrect Customer Number: The customer number provided may be incorrect or mistyped.
  Customer Not Created: The customer master record may not have been created yet in the system.
  Data Deletion: The customer record may have been deleted or marked for deletion.
  Company Code Issues: The customer record may exist, but it is not assigned to the company code you are working with.
  Authorization Issues: The user may not have the necessary authorizations to view the customer master record.
  Data Synchronization Issues: If using multiple systems (e.g., in a landscape with multiple SAP instances), the customer data may not be synchronized.
  
  Solutions:
  
  Verify Customer Number: Double-check the customer number you are using to ensure it is correct.
  Create Customer Record: If the customer does not exist, create a new customer master record using transaction code XD01 (for general data) or XD02 (for changes).
  Check Deletion Flags: Use transaction code XD03 to check if the customer record exists and if it has been marked for deletion.
  Check Company Code Assignment: Ensure that the customer is assigned to the correct company code. You can check this in the customer master data.
  Authorization Check: Ensure that the user has the necessary authorizations to access customer master data. This may require coordination with your SAP security team.
  Data Synchronization: If applicable, ensure that the customer data is synchronized across different systems.
  
  Related Information:
  
  Transaction Codes:
  
  XD01: Create Customer (General Data)
  XD02: Change Customer
  XD03: Display Customer
  
  
  Tables:
  
  KNA1: General Data in Customer Master
  KNB1: Company Code Data for Customer Master
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to customer master records.
  
  If the issue persists after checking the above points, it may be beneficial to consult with your SAP support team or refer to SAP documentation for further troubleshooting steps.