How To Fix V1491 - Reference item has reason for rejection &1: &2

SAP Error Message - Details

• Message type: E = Error

• Message class: V1 - Verkaufsbelegbearbeitung

• Message number: 491

• Message text: Reference item has reason for rejection &1: &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message V1491 - Reference item has reason for rejection &1: &2 ?

  The SAP error message V1491 indicates that there is a reference item in a sales document (like a sales order or delivery) that has a reason for rejection. This typically occurs in the context of sales and distribution (SD) processes when there are issues with the referenced item that prevent further processing.
  Cause:
  The error message V1491 can be triggered by several factors, including:
  
  
  Rejection Reasons: The referenced item has been marked with a specific reason for rejection, which could be due to various reasons such as:
  
  Customer request to cancel the order.
  Product availability issues.
  Pricing discrepancies.
  Quality issues with the product.
  
  
  
  Document Status: The status of the sales document may not allow for further processing due to the rejection of the reference item.
  
  
  Configuration Issues: There may be configuration settings in the SAP system that dictate how rejected items are handled.
  
  
  Solution:
  To resolve the V1491 error, you can take the following steps:
  
  
  Check the Reference Item: 
  
  Go to the sales document and identify the reference item that is causing the issue.
  Review the reason for rejection associated with that item. This can usually be found in the item details or status.
  
  
  
  Correct the Issue:
  
  If the rejection is due to a customer request, you may need to process the cancellation or adjust the order accordingly.
  If it is due to product availability, check inventory levels and adjust the order or delivery as necessary.
  If there are pricing issues, ensure that the pricing conditions are correctly set up.
  
  
  
  Update the Document: 
  
  After addressing the underlying issue, you may need to update the sales document to reflect the changes.
  If necessary, you can also remove the rejection reason if it is no longer applicable.
  
  
  
  Consult Documentation: 
  
  Review SAP documentation or consult with your SAP support team for specific configurations or settings that may be affecting the processing of sales documents.
  
  
  
  Testing: 
  
  After making the necessary changes, test the sales document processing to ensure that the error does not reoccur.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like VA02 (Change Sales Order) or VA03 (Display Sales Order) to view and modify sales documents.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to error V1491.
  User Exits and Enhancements: If your organization has custom enhancements, ensure that they are not interfering with standard processing.
  
  If the issue persists after following these steps, it may be beneficial to engage with your SAP support team or consult with an SAP expert for further investigation.