How To Fix UXS021 - No recipients exist in the surveys assigned to questionnaire &1

SAP Error Message - Details

• Message type: E = Error

• Message class: UXS - Messages Package UXS

• Message number: 021

• Message text: No recipients exist in the surveys assigned to questionnaire &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message UXS021 - No recipients exist in the surveys assigned to questionnaire &1 ?

  The SAP error message UXS021 indicates that there are no recipients available in the surveys that are assigned to a specific questionnaire. This typically occurs when you are trying to send out a survey or questionnaire, but the system cannot find any recipients to whom the survey can be sent.
  Cause:
  
  No Recipients Assigned: The most common cause is that there are no recipients assigned to the survey linked to the questionnaire.
  Recipient Group Issues: The recipient group may not have been defined correctly, or the group may not contain any users.
  Survey Status: The survey may not be active or published, which can prevent recipients from being recognized.
  Selection Criteria: The criteria used to select recipients may not match any existing users or groups in the system.
  
  Solution:
  
  
  Check Recipient Assignment:
  
  Go to the survey management area in SAP and check if recipients are assigned to the survey linked to the questionnaire.
  Ensure that the recipient group is correctly defined and contains valid users.
  
  
  
  Review Survey Status:
  
  Ensure that the survey is active and published. If it is in a draft or inactive state, recipients will not be able to receive it.
  
  
  
  Adjust Selection Criteria:
  
  If you are using specific criteria to select recipients, review and adjust these criteria to ensure they match existing users or groups.
  
  
  
  Create or Update Recipients:
  
  If no recipients exist, you may need to create a new recipient group or add users to the existing group.
  
  
  
  Test the Configuration:
  
  After making changes, test the configuration by attempting to send the survey again to ensure that recipients are now recognized.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as UXS1 for survey management and UXS2 for recipient management.
  Documentation: Refer to SAP Help documentation for detailed guidance on managing surveys and recipients.
  User Roles: Ensure that you have the necessary permissions to manage surveys and recipients in the SAP system.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team for further assistance.
  
  By following these steps, you should be able to resolve the UXS021 error and successfully send out your survey.