How To Fix UX356 - Error when customer & is blocked

SAP Error Message - Details

• Message type: E = Error

• Message class: UX - TR: Business Partner and Loan Conversion

• Message number: 356

• Message text: Error when customer & is blocked

What causes this issue?

The customer is blocked. When the customer was due to be transferred,
the data was being processed by another user.

System Response

The system refuses to transfer the partner.

How to fix this error?

Transfer the customer at a later point in time.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message UX356 - Error when customer & is blocked ?

  The SAP error message UX356 typically indicates that a customer account is blocked, which prevents transactions from being processed for that customer. This can occur in various scenarios, such as when a customer has outstanding payments, has been flagged for credit issues, or has been manually blocked by a user.
  Cause:
  
  
  Customer Blocked Status: The customer account may be set to a blocked status in the system. This can be due to various reasons, including:
  
  Payment issues (e.g., overdue invoices).
  Credit limit exceeded.
  Manual blocking by a user for administrative reasons.
  Compliance or regulatory issues.
  
  
  
  Credit Management Settings: If your organization uses SAP's credit management functionality, the system may automatically block customers based on credit checks.
  
  
  Solution:
  
  
  Check Customer Status:
  
  Go to the customer master data in SAP (transaction code XD03 for display).
  Check the status of the customer in the "General Data" and "Company Code Data" sections to see if the account is blocked.
  
  
  
  Unblock the Customer:
  
  If you have the necessary permissions, you can unblock the customer by using transaction code XD02 (change customer master data).
  Navigate to the relevant sections and change the block status to "unblocked."
  
  
  
  Review Credit Management Settings:
  
  If the block is due to credit management, review the customer's credit limit and payment history.
  Adjust the credit limit or payment terms if necessary, and ensure that the customer is compliant with your organization's credit policies.
  
  
  
  Consult with Finance or Credit Management Team:
  
  If you are unsure why the customer is blocked or do not have the authority to unblock them, consult with your finance or credit management team for further assistance.
  
  
  
  Document the Reason for Blocking:
  
  If the customer is blocked for legitimate reasons (e.g., overdue payments), ensure that there is documentation and communication with the customer regarding the issue.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03: Display Customer Master Data
  XD02: Change Customer Master Data
  FD32: Display Customer Credit Management
  FD33: Display Customer Credit Management (with credit limit)
  
  
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to customer blocking issues.
  
  
  User Roles and Authorizations: Ensure that the user attempting to unblock the customer has the necessary authorizations to make changes to customer master data.
  
  
  Training and Documentation: Ensure that users are trained on the implications of blocking and unblocking customer accounts, as well as the processes involved in credit management.
  
  
  By following these steps, you should be able to identify the cause of the UX356 error and take appropriate action to resolve it.