How To Fix UWS_SURVEY_GUI037 - Changes to the hierarchy after the survey has been sent are critical!

SAP Error Message - Details

• Message type: E = Error

• Message class: UWS_SURVEY_GUI - Messages Package UWS_SURVEY_GUI

• Message number: 037

• Message text: Changes to the hierarchy after the survey has been sent are critical!

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message UWS_SURVEY_GUI037 - Changes to the hierarchy after the survey has been sent are critical! ?

  The SAP error message UWS_SURVEY_GUI037 indicates that there have been changes made to a hierarchy after a survey has been sent out, which is considered critical. This typically occurs in the context of SAP's survey management or user experience management modules, where surveys are linked to specific organizational structures or hierarchies.
  Cause:
  
  Hierarchy Changes: The most common cause of this error is that the organizational hierarchy (e.g., departments, teams, or roles) has been modified after the survey was distributed. This could include adding, removing, or changing the structure of units or roles that were part of the survey's target audience.
  Data Integrity: SAP enforces data integrity rules to ensure that surveys are linked to a stable hierarchy. Changes after the survey is sent can lead to inconsistencies in the data collected or the analysis of results.
  
  Solution:
  
  Review Changes: Check the changes made to the hierarchy after the survey was sent. Identify what specific changes triggered the error.
  Revert Changes: If possible, revert the changes to the hierarchy to the state it was in when the survey was sent. This may involve restoring previous organizational structures.
  Resend Survey: If the hierarchy must be changed, consider resending the survey to the updated audience. This ensures that the survey results reflect the current organizational structure.
  Consult Documentation: Refer to SAP documentation or support resources for specific guidelines on handling surveys and hierarchy changes.
  Contact SAP Support: If the issue persists or if you need further assistance, consider reaching out to SAP support for help in resolving the error.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional context on handling surveys and hierarchy changes.
  User Guides: Review user guides or training materials related to SAP survey management to understand best practices for managing surveys and organizational hierarchies.
  Testing Environment: If possible, replicate the issue in a testing environment to better understand the impact of hierarchy changes on surveys.
  
  By following these steps, you should be able to address the error and ensure that your surveys are managed effectively within the SAP system.