How To Fix UWS_SURVEY_GUI021 - First select a recipient

SAP Error Message - Details

• Message type: E = Error

• Message class: UWS_SURVEY_GUI - Messages Package UWS_SURVEY_GUI

• Message number: 021

• Message text: First select a recipient

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message UWS_SURVEY_GUI021 - First select a recipient ?

  The SAP error message UWS_SURVEY_GUI021 with the description "First select a recipient" typically occurs in the context of the SAP Survey Management module when you are trying to send a survey but have not selected any recipients for the survey.
  Cause:
  The error is triggered because the system requires at least one recipient to be selected before you can proceed with sending the survey. This is a validation check to ensure that the survey has a target audience.
  Solution:
  To resolve this error, follow these steps:
  
  
  Select Recipients: 
  
  Navigate to the section of the survey management interface where you can select recipients.
  Ensure that you have selected at least one recipient from the available list. This could be done by checking the boxes next to the names or using any selection criteria provided by the system.
  
  
  
  Check Recipient List:
  
  If you do not see any recipients available, ensure that you have the correct filters applied or that there are indeed recipients available in the system.
  You may need to create or import a list of recipients if none exist.
  
  
  
  Review Permissions:
  
  Ensure that you have the necessary permissions to view and select recipients. Sometimes, user roles and authorizations can restrict access to certain data.
  
  
  
  Save Changes:
  
  After selecting the recipients, make sure to save your changes before attempting to send the survey again.
  
  
  
  Retry Sending the Survey:
  
  Once you have selected the recipients, try to send the survey again.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for Survey Management for detailed instructions on managing recipients and sending surveys.
  User Roles: Check with your SAP administrator if you are facing issues with permissions or visibility of recipients.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting the SAP Community for further assistance.
  
  By ensuring that you have selected at least one recipient, you should be able to resolve the UWS_SURVEY_GUI021 error and proceed with your survey distribution.