How To Fix UMK624 - The requested Web server returned an error

SAP Error Message - Details

• Message type: E = Error

• Message class: UMK - Measures

• Message number: 624

• Message text: The requested Web server returned an error

What causes this issue?

The requested URL could not be found.
Error code: &V1&.
Error message: &V2&&V3&&V4&

System Response

The process was canceled by the system.

How to fix this error?

Check whether the URL is spelled correctly.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message UMK624 - The requested Web server returned an error ?

  The SAP error message UMK624, which states "The requested Web server returned an error," typically indicates that there is an issue with the communication between the SAP system and a web server. This error can arise in various contexts, such as when using SAP Gateway, SAP Fiori, or other web-based services.
  Causes:
  
  Server Configuration Issues: The web server may not be configured correctly to handle requests from the SAP system.
  Network Issues: There may be network connectivity problems between the SAP system and the web server.
  Authentication Problems: The SAP system may not have the correct credentials to access the web server.
  Service Unavailability: The web service you are trying to access may be down or not responding.
  Incorrect URL: The URL being accessed may be incorrect or malformed.
  Timeouts: The request may be timing out due to long processing times on the web server.
  
  Solutions:
  
  Check Server Configuration: Ensure that the web server is properly configured to accept requests from the SAP system. This includes checking firewall settings, server permissions, and any relevant configurations.
  Verify Network Connectivity: Test the network connection between the SAP system and the web server. You can use tools like ping or traceroute to diagnose connectivity issues.
  Review Authentication Settings: Ensure that the SAP system has the correct credentials (username, password, tokens) to access the web server. Check if any changes have been made to authentication methods.
  Check Service Status: Verify that the web service you are trying to access is up and running. You can do this by accessing the service directly through a web browser or using tools like Postman.
  Validate URL: Double-check the URL being used in the request to ensure it is correct and properly formatted.
  Increase Timeout Settings: If the request is timing out, consider increasing the timeout settings in the SAP system or the web server configuration.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the error message UMK624. SAP frequently updates its knowledge base with solutions to common problems.
  Logs and Traces: Review the logs in both the SAP system and the web server for more detailed error messages that can provide additional context about the issue.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found effective.
  
  If the problem persists after trying the above solutions, it may be beneficial to involve your IT support team or SAP support for further assistance.