How To Fix UMG370 - Reset/Restart not possible. Worker jobs are running.

SAP Error Message - Details

• Message type: E = Error

• Message class: UMG - Message Class for the Unicode Migration Tool.

• Message number: 370

• Message text: Reset/Restart not possible. Worker jobs are running.

What causes this issue?

You tried to reset or to restart transaction SPUMG. This is currently
not allowed because SPUMG worker jobs are still active (running,
released or scheduled).

System Response

SPUMG will not be reset for now.

How to fix this error?

Please go to transaction SM37 and search for background jobs in the name
space <AB>UMG* </>with the status "Running", "Released" or "Scheduled".
If you want to reset SPUMG you have to cancel the jobs before. Otherwise
wait until the jobs are finished.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message UMG370 - Reset/Restart not possible. Worker jobs are running. ?

  The SAP error message UMG370, which states "Reset/Restart not possible. Worker jobs are running," typically occurs in the context of SAP's background processing or job management. This error indicates that there are active worker jobs that are preventing the reset or restart of a particular process or job.
  Cause:
  
  Active Worker Jobs: The primary cause of this error is that there are one or more worker jobs currently running in the background. These jobs may be processing data or performing tasks that are necessary for the system's operation.
  Job Dependencies: The job you are trying to reset or restart may have dependencies on other jobs that are still in progress.
  System Locking: The system may have locks in place due to ongoing processes, which prevents the reset or restart action.
  
  Solution:
  To resolve the UMG370 error, you can follow these steps:
  
  
  Check Active Jobs:
  
  Go to transaction code SM37 (Job Monitoring) to view the list of active background jobs.
  Filter the jobs by user, status, or other criteria to identify the jobs that are currently running.
  
  
  
  Wait for Completion:
  
  If the running jobs are expected to complete soon, you may choose to wait until they finish before attempting to reset or restart the job again.
  
  
  
  Terminate Jobs:
  
  If the jobs are taking too long or are stuck, you may need to terminate them. You can do this in SM37 by selecting the job and choosing the option to cancel or delete it. Be cautious with this step, as terminating jobs may lead to data inconsistencies or loss.
  
  
  
  Check Job Dependencies:
  
  Ensure that there are no dependencies that are preventing the job from being reset. If there are dependent jobs, you may need to address those first.
  
  
  
  System Lock Check:
  
  If you suspect that system locks are causing the issue, you can check for locks using transaction code SM12. If you find any locks that are no longer needed, you can delete them.
  
  
  
  Consult Logs:
  
  Review the job logs for any errors or warnings that might provide additional context on why the job cannot be reset or restarted.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SM37: Job Monitoring
  SM12: Lock Entries
  SM21: System Log
  SM36: Define Background Job
  
  
  
  Documentation: Refer to SAP Help documentation for more details on job management and background processing.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to job management and the UMG370 error.
  
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.