How To Fix UKM_EM007 - **** Process &1 error when determining the risk class from score &2

SAP Error Message - Details

• Message type: E = Error

• Message class: UKM_EM - SAP Credit Management: Event Manager Messages

• Message number: 007

• Message text: **** Process &1 error when determining the risk class from score &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message UKM_EM007 - **** Process &1 error when determining the risk class from score &2 ?

  The SAP error message UKM_EM007 indicates that there is an issue with determining the risk class based on a score in the context of the SAP Credit Management module. This error typically arises during the evaluation of a customer's credit risk, where the system is unable to map the calculated score to a corresponding risk class.
  Cause:
  
  Missing Configuration: The risk class mapping for the score may not be properly configured in the system. This could be due to missing entries in the relevant customizing tables.
  Invalid Score: The score being evaluated may not fall within the expected range or may not be valid for the risk class determination process.
  Data Issues: There may be issues with the data being processed, such as missing or incorrect customer information.
  Custom Logic: If there are custom enhancements or logic implemented in the risk class determination process, they may not be functioning correctly.
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the customizing settings for credit management in SAP (Transaction code SPRO).
  Ensure that the risk class mapping for the scores is correctly defined in the relevant configuration settings.
  Verify that the score ranges are correctly set up to correspond to the appropriate risk classes.
  
  
  
  Validate Scores:
  
  Check the score being processed to ensure it is valid and falls within the expected range.
  If necessary, run the score calculation again to confirm that it is being generated correctly.
  
  
  
  Review Data:
  
  Ensure that all necessary customer data is complete and accurate.
  Check for any missing or incorrect entries in the customer master data that could affect the risk class determination.
  
  
  
  Debug Custom Logic:
  
  If there are custom enhancements, review the code to ensure it is functioning as intended.
  Debug the process to identify any issues in the custom logic that may be causing the error.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the UKM_EM007 error for any specific guidance or updates that may apply to your version of SAP.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like UKM_SCORE or UKM_RISK to analyze scores and risk classes.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the root cause of the UKM_EM007 error and implement a solution to resolve it.