How To Fix UKM_DNB031 - Following error code received from DnB: &1 &2

SAP Error Message - Details

• Message type: E = Error

• Message class: UKM_DNB -

• Message number: 031

• Message text: Following error code received from DnB: &1 &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message UKM_DNB031 - Following error code received from DnB: &1 &2 ?

  The SAP error message UKM_DNB031 indicates that there was an issue with the integration between SAP and Dun & Bradstreet (D&B) services, specifically when trying to retrieve or validate business information. The error message typically includes two placeholders (&1 and &2) that provide additional context about the specific error received from D&B.
  Cause:
  The error can be caused by several factors, including:
  
  Network Issues: There may be connectivity problems between your SAP system and the D&B service.
  Invalid Request: The request sent to D&B may be malformed or contain invalid data.
  D&B Service Issues: The D&B service may be down or experiencing issues.
  Configuration Issues: There may be incorrect settings in the SAP system related to the D&B integration.
  Authentication Issues: Problems with API keys or credentials used to access D&B services.
  
  Solution:
  To resolve the UKM_DNB031 error, you can take the following steps:
  
  
  Check Network Connectivity: Ensure that your SAP system can reach the D&B service. You can test this by trying to access the D&B service URL from the server where SAP is hosted.
  
  
  Review the Error Details: Look at the specific error codes or messages provided in the placeholders (&1 and &2) to get more context about the issue. This can help identify whether it's a data issue, a service issue, or something else.
  
  
  Validate Request Data: Ensure that the data being sent to D&B is valid and correctly formatted. Check for any missing or incorrect fields.
  
  
  Check D&B Service Status: Visit the D&B service status page or contact D&B support to see if there are any known outages or issues.
  
  
  Review Configuration Settings: Check the configuration settings in your SAP system for the D&B integration. Ensure that all necessary parameters, such as API keys and endpoint URLs, are correctly set.
  
  
  Consult SAP Notes: Look for any relevant SAP Notes or documentation that may address this specific error. SAP Notes often provide solutions or workarounds for known issues.
  
  
  Contact Support: If the issue persists after trying the above steps, consider reaching out to SAP support or D&B support for further assistance.
  
  
  Related Information:
  
  SAP Documentation: Review the official SAP documentation for UKM (SAP Credit Management) and D&B integration for more details on configuration and troubleshooting.
  D&B API Documentation: Check the D&B API documentation for information on the expected request format and possible error codes.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to diagnose and resolve the UKM_DNB031 error effectively.