How To Fix UKM_DNB017 - No data about available products could be retrieved from DnB

SAP Error Message - Details

• Message type: E = Error

• Message class: UKM_DNB -

• Message number: 017

• Message text: No data about available products could be retrieved from DnB

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message UKM_DNB017 - No data about available products could be retrieved from DnB ?

  The SAP error message UKM_DNB017 indicates that the system was unable to retrieve data about available products from Dun & Bradstreet (D&B). This error typically occurs in the context of SAP applications that integrate with D&B for credit risk management and customer data.
  Causes:
  
  Connectivity Issues: There may be network issues preventing the SAP system from connecting to the D&B service.
  Configuration Errors: Incorrect configuration settings in the SAP system for D&B integration can lead to this error.
  D&B Service Availability: The D&B service may be down or experiencing issues, which can prevent data retrieval.
  Data Quality Issues: The specific entity being queried may not have any associated product data in the D&B database.
  API Changes: If D&B has updated their API or data structure, the SAP system may not be compatible with the new changes.
  
  Solutions:
  
  Check Connectivity: Ensure that the SAP system can connect to the D&B service. This may involve checking network settings, firewalls, and proxy configurations.
  Review Configuration: Verify the configuration settings for D&B integration in SAP. Ensure that all necessary parameters (like API keys, endpoints, etc.) are correctly set.
  Monitor D&B Service Status: Check if D&B is experiencing any outages or service disruptions. This can often be found on their status page or by contacting their support.
  Validate Data: Ensure that the entity you are querying has valid and complete data in the D&B database. You may need to check the D&B database directly or use their tools to verify the data.
  Update API Integration: If there have been changes to the D&B API, ensure that your SAP integration is updated accordingly. This may require working with your technical team to adjust the integration logic.
  Consult Documentation: Review the SAP and D&B documentation for any specific troubleshooting steps related to this error message.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to D&B integration.
  D&B Support: If the issue persists, consider reaching out to D&B support for assistance, especially if it appears to be a data issue on their end.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  By following these steps, you should be able to diagnose and resolve the UKM_DNB017 error in your SAP system.