How To Fix UKM_DNB017 - No data about available products could be retrieved from DnB

UKM_DNB017 - Overview

• Message type: E = Error

• Message class: UKM_DNB -

• Message number: 017

• Message text: No data about available products could be retrieved from DnB

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

UKM_DNB017 - Details

• The SAP error message UKM_DNB017 indicates that the system was unable to retrieve data about available products from Dun & Bradstreet (D&B). This error typically occurs in the context of SAP applications that integrate with D&B for credit risk management and customer data.
  Causes:
  
  Connectivity Issues: There may be network issues preventing the SAP system from connecting to the D&B service.
  Configuration Errors: Incorrect configuration settings in the SAP system for D&B integration can lead to this error.
  D&B Service Availability: The D&B service may be down or experiencing issues, which can prevent data retrieval.
  Data Quality Issues: The specific entity being queried may not have any associated product data in the D&B database.
  API Changes: If D&B has updated their API or data structure, the SAP system may not be compatible with the new changes.
  
  Solutions:
  
  Check Connectivity: Ensure that the SAP system can connect to the D&B service. This may involve checking network settings, firewalls, and