How To Fix UJX_ERROR011 - Failed to get ticket

SAP Error Message - Details

• Message type: E = Error

• Message class: UJX_ERROR - Error Message for UJX

• Message number: 011

• Message text: Failed to get ticket

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message UJX_ERROR011 - Failed to get ticket ?

  The SAP error message UJX_ERROR011: Failed to get ticket typically occurs in the context of SAP systems that are using the SAP BusinessObjects (BO) or SAP Analytics Cloud (SAC) environments. This error is often related to authentication issues, particularly when the system is unable to obtain a valid ticket for accessing resources.
  Causes:
  
  Authentication Issues: The most common cause is that the user is not properly authenticated, or the credentials provided are incorrect.
  Expired or Invalid Tickets: If the ticket used for authentication has expired or is invalid, the system will fail to retrieve a new one.
  Configuration Problems: Misconfigurations in the SAP system or the underlying authentication mechanism (like SSO) can lead to this error.
  Network Issues: Connectivity problems between the SAP system and the authentication server can also cause this error.
  User Permissions: The user may not have the necessary permissions to access the requested resources.
  
  Solutions:
  
  Check User Credentials: Ensure that the user credentials being used are correct and that the user is active in the system.
  Renew or Refresh Tickets: If the ticket has expired, try to log out and log back in to obtain a new ticket.
  Review Configuration Settings: Check the configuration settings for authentication in the SAP system. Ensure that the settings for SSO or other authentication methods are correctly configured.
  Network Connectivity: Verify that there are no network issues preventing the SAP system from communicating with the authentication server.
  User Permissions: Ensure that the user has the necessary permissions to access the resources they are trying to reach.
  Check Logs: Review the application and system logs for more detailed error messages that can provide additional context for the failure.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to UJX_ERROR011 for any specific patches or updates that may address this issue.
  Documentation: Refer to the official SAP documentation for guidance on configuring authentication and troubleshooting common errors.
  Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed logs and error messages.
  
  By following these steps, you should be able to diagnose and resolve the UJX_ERROR011 error in your SAP environment.