How To Fix UJW_EXCEPTION034 - E-mail notification failure: fail to send e-mail to owner and manager

SAP Error Message - Details

• Message type: E = Error

• Message class: UJW_EXCEPTION - BPC: Work Status Message Class

• Message number: 034

• Message text: E-mail notification failure: fail to send e-mail to owner and manager

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message UJW_EXCEPTION034 - E-mail notification failure: fail to send e-mail to owner and manager ?

  The SAP error message UJW_EXCEPTION034 indicates that there was a failure in sending an email notification to the owner and manager, typically related to workflow notifications or alerts in SAP systems. This error can arise due to various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  SMTP Configuration Issues: The Simple Mail Transfer Protocol (SMTP) settings in the SAP system may not be configured correctly, preventing emails from being sent.
  Email Address Issues: The email addresses of the owner or manager may be incorrect, missing, or not properly formatted.
  Network Issues: There may be network connectivity problems between the SAP system and the email server.
  Email Server Issues: The email server itself may be down or experiencing issues that prevent it from sending emails.
  Authorization Issues: The user or service account used to send emails may not have the necessary permissions to send emails.
  SAP Workflow Configuration: There may be issues with the workflow configuration that prevent notifications from being triggered correctly.
  
  Solutions:
  
  
  Check SMTP Configuration:
  
  Go to transaction SCOT in SAP to check the SMTP settings.
  Ensure that the SMTP server is correctly configured, and test the connection to the email server.
  
  
  
  Verify Email Addresses:
  
  Check the email addresses of the owner and manager in the user master records (transaction SU01).
  Ensure that the email addresses are valid and correctly formatted.
  
  
  
  Test Email Sending:
  
  Use transaction SOST to check the status of sent emails and see if there are any errors logged.
  You can also send a test email from the SAP system to verify that the email functionality is working.
  
  
  
  Check Network Connectivity:
  
  Ensure that there are no firewall or network issues preventing the SAP system from reaching the email server.
  
  
  
  Review Email Server Logs:
  
  If you have access to the email server logs, check for any errors or issues that might indicate why emails are not being sent.
  
  
  
  Check User Authorizations:
  
  Ensure that the user or service account used for sending emails has the necessary authorizations to send emails.
  
  
  
  Review Workflow Configuration:
  
  If the error is related to a specific workflow, review the workflow configuration to ensure that it is set up correctly and that notifications are properly defined.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to SAP documentation on email configuration and workflow management for more detailed guidance.
  Support: If the issue persists after troubleshooting, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the cause of the UJW_EXCEPTION034 error in your SAP system.