How To Fix UJF_EXCEPTION004 - Failed to retrieve FTP data

SAP Error Message - Details

• Message type: E = Error

• Message class: UJF_EXCEPTION - BPC: File Service Message Class

• Message number: 004

• Message text: Failed to retrieve FTP data

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message UJF_EXCEPTION004 - Failed to retrieve FTP data ?

  The SAP error message UJF_EXCEPTION004: Failed to retrieve FTP data typically indicates an issue with the FTP (File Transfer Protocol) connection or the retrieval of data from an FTP server. This error can occur in various scenarios, such as when trying to download files from an FTP server or when integrating with external systems that use FTP for data transfer.
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP system and the FTP server.
  Incorrect FTP Credentials: The username or password used to access the FTP server may be incorrect.
  FTP Server Configuration: The FTP server may be down, misconfigured, or not accessible due to firewall settings.
  File Path Issues: The specified file path on the FTP server may be incorrect or the file may not exist.
  Timeouts: The connection to the FTP server may be timing out due to slow network conditions or server response times.
  SAP Configuration: There may be issues with the configuration settings in SAP for the FTP connection.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the SAP system can reach the FTP server. You can use tools like ping or telnet to test connectivity.
  Verify FTP Credentials: Double-check the username and password used for the FTP connection. Ensure they are correct and have the necessary permissions.
  Review FTP Server Status: Check if the FTP server is up and running. If you have access, review the server logs for any errors or issues.
  Validate File Path: Ensure that the file path specified in the SAP configuration is correct and that the file exists on the FTP server.
  Increase Timeout Settings: If timeouts are an issue, consider increasing the timeout settings in the SAP FTP configuration.
  Check SAP Configuration: Review the configuration settings in SAP for the FTP connection. Ensure that all parameters are set correctly, including the host, port, and protocol.
  Firewall Settings: Ensure that any firewalls between the SAP system and the FTP server are configured to allow FTP traffic.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to FTP connections. You can search the SAP Support Portal for relevant notes.
  Logs and Traces: Review the application logs and traces in SAP to gather more information about the error. This can provide insights into what went wrong during the FTP data retrieval process.
  Documentation: Refer to the SAP documentation for the specific module or functionality you are using to understand the expected configuration and any prerequisites.
  
  If the issue persists after trying the above solutions, consider reaching out to your SAP Basis team or SAP support for further assistance.