How To Fix UJB_EXCEPTION031 - BPF: Failed to send e-mail; e-mail template &1 disabled or does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: UJB_EXCEPTION - BPC: BPF Message Class

• Message number: 031

• Message text: BPF: Failed to send e-mail; e-mail template &1 disabled or does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message UJB_EXCEPTION031 - BPF: Failed to send e-mail; e-mail template &1 disabled or does not exist ?

  The SAP error message UJB_EXCEPTION031 indicates that there is an issue with sending an email in the context of Business Process Framework (BPF) in SAP. The specific message states that the email template referenced is either disabled or does not exist. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Email Template Not Found: The email template specified in the BPF configuration does not exist in the system.
  Email Template Disabled: The email template exists but is marked as disabled, preventing it from being used.
  Configuration Issues: There may be issues with the configuration of the BPF or the email settings in the SAP system.
  Authorization Issues: The user or process trying to send the email may not have the necessary authorizations to access the email template.
  
  Solution:
  
  
  Check Email Template:
  
  Go to the transaction code SOST (SAPconnect Send Requests) to check the status of email messages.
  Verify that the email template specified in the BPF configuration exists. You can check this in the relevant configuration area for BPF or email templates.
  
  
  
  Enable Email Template:
  
  If the template exists but is disabled, you will need to enable it. This can typically be done in the configuration settings for BPF or email templates.
  Navigate to the relevant configuration area (e.g., SPRO) and ensure that the email template is active.
  
  
  
  Review BPF Configuration:
  
  Check the BPF configuration to ensure that the correct email template is being referenced.
  Make sure that all necessary parameters for the email template are correctly set.
  
  
  
  Check Authorizations:
  
  Ensure that the user or process has the necessary authorizations to access and use the email template.
  Review the roles and authorizations assigned to the user or process.
  
  
  
  Test Email Sending:
  
  After making the necessary changes, test the email sending functionality to ensure that the issue is resolved.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SOST: To monitor email sending status.
  SPRO: To access configuration settings.
  
  
  
  Documentation: Refer to SAP Help documentation for Business Process Framework and email configuration for more detailed guidance.
  
  
  Support: If the issue persists after checking the above points, consider reaching out to SAP support or consulting with your SAP Basis team for further assistance.
  
  
  By following these steps, you should be able to identify and resolve the issue related to the UJB_EXCEPTION031 error message in SAP.