How To Fix UJB_EXCEPTION003 - BPF: Failed to send e-mail or create e-mail object

SAP Error Message - Details

• Message type: E = Error

• Message class: UJB_EXCEPTION - BPC: BPF Message Class

• Message number: 003

• Message text: BPF: Failed to send e-mail or create e-mail object

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message UJB_EXCEPTION003 - BPF: Failed to send e-mail or create e-mail object ?

  The SAP error message UJB_EXCEPTION003 with the description "BPF: Failed to send e-mail or create e-mail object" typically occurs in the context of Business Process Framework (BPF) or Business Process Management (BPM) when there is an issue related to email notifications. This can happen during various processes, such as workflow notifications or alerts.
  Causes:
  
  Email Configuration Issues: The SAP system may not be properly configured to send emails. This includes settings in the SAPconnect (SCOT) configuration.
  SMTP Server Issues: The SMTP server that SAP is trying to use to send emails may be down, misconfigured, or unreachable.
  Authorization Issues: The user or service account that is trying to send the email may not have the necessary authorizations.
  Incorrect Email Address: The email address specified in the workflow or notification may be invalid or incorrectly formatted.
  Network Issues: There may be network connectivity issues preventing the SAP system from reaching the SMTP server.
  System Errors: There could be underlying system errors or misconfigurations that are affecting the email functionality.
  
  Solutions:
  
  
  Check Email Configuration:
  
  Go to transaction SCOT and verify the settings for SMTP. Ensure that the SMTP server is correctly configured and active.
  Check the settings for the email domain and ensure that they are correct.
  
  
  
  Test SMTP Connection:
  
  Use transaction SOST to check the status of sent emails. This can help identify if emails are being queued or if there are errors.
  You can also use transaction SCOT to test the connection to the SMTP server.
  
  
  
  Review Authorizations:
  
  Ensure that the user or service account has the necessary authorizations to send emails. Check roles and profiles assigned to the user.
  
  
  
  Validate Email Addresses:
  
  Review the email addresses being used in the BPF or workflow. Ensure they are correctly formatted and valid.
  
  
  
  Check Network Connectivity:
  
  Ensure that there are no network issues preventing the SAP system from reaching the SMTP server. This may involve checking firewall settings or network routes.
  
  
  
  Review System Logs:
  
  Check the system logs (transaction SM21) for any related error messages that could provide more context on the issue.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SCOT: SAPconnect Administration
  SOST: Send Requests
  SM21: System Log
  
  
  Documentation: Refer to SAP Help documentation for configuring SAPconnect and troubleshooting email issues.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to involve your SAP Basis team or consult SAP support for further assistance.