How To Fix UIU_SRV022 - Product proposal inapplicable when both product and equipment are entered

SAP Error Message - Details

• Message type: E = Error

• Message class: UIU_SRV - service order message class

• Message number: 022

• Message text: Product proposal inapplicable when both product and equipment are entered

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message UIU_SRV022 - Product proposal inapplicable when both product and equipment are entered ?

  The SAP error message UIU_SRV022, which states "Product proposal inapplicable when both product and equipment are entered," typically occurs in the context of SAP's Customer Service (CS) or Plant Maintenance (PM) modules. This error indicates that the system is unable to generate a product proposal because both a product and an equipment number have been entered in the transaction, which is not allowed.
  Cause:
  
  Conflicting Inputs: The error arises when both a product (material) and an equipment number are specified in a transaction where the system expects only one of them. This is often the case in service order creation or maintenance notifications.
  Configuration Settings: The system may be configured to not allow product proposals when equipment is specified, as it may lead to ambiguity in the service or maintenance process.
  Business Logic: The business process may dictate that either a product or an equipment should be specified, but not both, to ensure clarity in service execution.
  
  Solution:
  
  Review Input Fields: Check the transaction where the error occurs and ensure that you are only entering either a product or an equipment number, not both. Remove one of the entries based on your business requirements.
  Consult Business Process: Determine whether the business process allows for the use of both fields. If it does, you may need to adjust the configuration or business logic in SAP.
  Configuration Changes: If necessary, consult with your SAP configuration team to review the settings related to product proposals and equipment handling. They may need to adjust the configuration to allow for the desired behavior.
  User Training: Ensure that users are trained on the correct usage of the fields in the transaction to prevent this error from occurring in the future.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or updates related to this error message. SAP frequently releases notes that may provide additional context or solutions.
  Transaction Codes: Familiarize yourself with the relevant transaction codes (e.g., IW31 for creating maintenance orders, IW21 for notifications) where this error might occur.
  Documentation: Review SAP documentation related to product proposals and equipment management to understand the intended use and limitations of these fields.
  
  By following these steps, you should be able to resolve the UIU_SRV022 error and ensure that your transactions proceed smoothly.