How To Fix /UI2/CDMFCC310 - Error while getting profile of user &1. Pers key '&2' was not found.

SAP Error Message - Details

• Message type: E = Error

• Message class: /UI2/CDMFCC -

• Message number: 310

• Message text: Error while getting profile of user &1. Pers key '&2' was not found.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /UI2/CDMFCC310 - Error while getting profile of user &1. Pers key '&2' was not found. ?

  The SAP error message /UI2/CDMFCC310 indicates that there is an issue with retrieving the user profile for a specific user, where the persistence key (Pers key) specified is not found. This error typically occurs in the context of SAP Fiori or UI5 applications when the system is trying to access user-specific settings or configurations.
  Cause:
  
  Missing Persistence Key: The specified persistence key (&2) does not exist in the database. This could happen if the user has not yet created any settings or if the settings have been deleted.
  User Profile Not Initialized: The user profile for the specified user (&1) may not have been initialized properly, leading to the absence of the required persistence key.
  Authorization Issues: The user may not have the necessary authorizations to access the profile data.
  System Configuration Issues: There may be issues with the configuration of the Fiori/UI5 application or the underlying backend system.
  
  Solution:
  
  
  Check User Profile Initialization:
  
  Ensure that the user profile for the specified user has been initialized. You can do this by logging in as the user and accessing the relevant Fiori app to create or modify settings.
  
  
  
  Verify Persistence Key:
  
  Check if the persistence key exists in the relevant database tables. You can use transaction codes like SE11 to look up the relevant tables (e.g., /UI2/FLP_PERS).
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to access the profile data. Check the roles assigned to the user and ensure they include the necessary permissions.
  
  
  
  Clear Cache:
  
  Sometimes, clearing the cache can resolve issues related to user profiles. You can do this by using transaction code /UI2/FLP and selecting the option to clear the cache.
  
  
  
  Check System Logs:
  
  Review the system logs (transaction SLG1) for any additional error messages or warnings that might provide more context about the issue.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message or provide additional troubleshooting steps.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11 (Data Dictionary), SLG1 (Application Log), and /UI2/FLP (Fiori Launchpad).
  SAP Fiori Documentation: Review the official SAP Fiori documentation for guidance on user profiles and persistence settings.
  User Management: Ensure that user management practices are in place to maintain user profiles and settings effectively.
  
  By following these steps, you should be able to diagnose and resolve the error message /UI2/CDMFCC310.