How To Fix UGX1009 - Internal error when rendering the instance document

SAP Error Message - Details

• Message type: E = Error

• Message class: UGX1 - Messages for XML Processing

• Message number: 009

• Message text: Internal error when rendering the instance document

What causes this issue?

An error occurred while creating the instance document.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

INCLUDE NA_CREA_CUSTOMER_MSG OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message UGX1009 - Internal error when rendering the instance document ?

  The SAP error message UGX1009, which states "Internal error when rendering the instance document," typically occurs during the process of generating or rendering documents in SAP systems, particularly when using Adobe Forms or other document rendering technologies. This error can be caused by various factors, including configuration issues, data inconsistencies, or problems with the rendering environment.
  Causes:
  
  Data Issues: The data being processed may contain inconsistencies or invalid values that the rendering engine cannot handle.
  Configuration Problems: Incorrect settings in the form or the rendering environment can lead to this error.
  Adobe Forms Issues: If you are using Adobe Forms, there may be issues with the form design or the associated data model.
  System Performance: Insufficient system resources (memory, CPU) can lead to rendering failures.
  Software Bugs: There may be bugs in the SAP software or the rendering engine that cause this error.
  
  Solutions:
  
  Check Data: Review the data being passed to the document rendering process. Ensure that all required fields are populated and that there are no invalid values.
  Review Form Configuration: Check the configuration of the form in transaction SFP (Form Builder) or the relevant transaction for your document type. Ensure that all settings are correct.
  Test with Sample Data: Try rendering the document with a smaller set of sample data to see if the issue persists. This can help isolate the problem.
  Check System Logs: Look at the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  Update Software: Ensure that your SAP system and any related components (like Adobe Document Services) are up to date with the latest patches and updates.
  Increase System Resources: If the issue is related to performance, consider increasing the resources allocated to the SAP system or the rendering service.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SFP (Form Builder), SLG1 (Application Log), and others that may help in troubleshooting.
  SAP Notes: Search for SAP Notes related to UGX1009 or document rendering issues in the SAP Support Portal. There may be specific fixes or workarounds available.
  Documentation: Review the official SAP documentation for Adobe Forms and document rendering to ensure compliance with best practices.
  
  By following these steps, you should be able to diagnose and resolve the UGX1009 error in your SAP environment.