How To Fix UDM_WORK_LIST024 - Select other collection specialist's items

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_WORK_LIST - Work list

• Message number: 024

• Message text: Select other collection specialist's items

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_WORK_LIST024 - Select other collection specialist's items ?

  The SAP error message UDM_WORK_LIST024 ("Select other collection specialist's items") typically occurs in the context of the SAP Collections Management module. This error indicates that the user is trying to access or work with items that are assigned to a different collection specialist, which is not permitted.
  Cause:
  
  User Authorization: The user may not have the necessary authorization to view or manage items assigned to other collection specialists.
  Item Assignment: The items in question are specifically assigned to another collection specialist, and the system restricts access to ensure that only the assigned specialist can manage those items.
  Configuration Settings: The system may be configured to restrict access based on organizational roles or responsibilities.
  
  Solution:
  
  
  Check User Role and Authorizations:
  
  Ensure that the user has the appropriate roles and authorizations to access the items they are trying to work with. This may involve checking the user's profile in the SAP system and ensuring they have the necessary permissions.
  
  
  
  Select Own Items:
  
  If the user is not authorized to view other specialists' items, they should focus on their own assigned items. The user can filter the worklist to show only their items.
  
  
  
  Consult with Administrator:
  
  If the user believes they should have access to the items, they should consult with their SAP administrator or security team to review and potentially adjust their authorizations.
  
  
  
  Review Configuration:
  
  If the issue persists, it may be necessary to review the configuration settings in the SAP system related to Collections Management. This may involve checking the settings for item assignment and access control.
  
  
  
  Training and Documentation:
  
  Ensure that users are trained on how to use the Collections Management module effectively, including understanding the limitations regarding item access.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional insights or updates regarding this error message.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Review the official SAP documentation for Collections Management to understand the role of collection specialists and how item assignments work.
  
  By following these steps, users should be able to resolve the error and effectively manage their assigned items within the SAP Collections Management module.