How To Fix UDM_WORK_LIST023 - This customer was already contacted by &2 on &1

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_WORK_LIST - Work list

• Message number: 023

• Message text: This customer was already contacted by &2 on &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_WORK_LIST023 - This customer was already contacted by &2 on &1 ?

  The SAP error message UDM_WORK_LIST023 indicates that a specific customer has already been contacted by a user (identified as &2) on a particular date (identified as &1). This message typically arises in the context of customer relationship management (CRM) or collections management processes within SAP.
  Cause:
  The error occurs when there is an attempt to contact a customer who has already been contacted within a defined period. This is often a part of business rules to prevent duplicate efforts in customer communication, ensuring that the same customer is not contacted multiple times in a short span of time.
  Solution:
  To resolve this error, consider the following steps:
  
  
  Check Contact History: Review the contact history for the customer in question. Verify the details of the previous contact, including the date and the user who made the contact.
  
  
  Adjust Contact Strategy: If the business rules allow, you may need to adjust your contact strategy. This could involve waiting for a specified period before contacting the customer again or ensuring that the contact is necessary and justified.
  
  
  Override the Error (if applicable): If you have the necessary permissions and it is justified to contact the customer again, you may be able to override the error. This should be done with caution and in accordance with company policies.
  
  
  Consult Documentation: Refer to your organization's documentation or SAP help resources for specific guidelines on handling this error message.
  
  
  Contact SAP Support: If the issue persists or if you believe it is a system error, consider reaching out to SAP support for further assistance.
  
  
  Related Information:
  
  Business Rules: Understand the business rules set up in your SAP system regarding customer contact to avoid similar issues in the future.
  User Permissions: Ensure that users have the appropriate permissions to contact customers and that they are trained on the system's contact management features.
  System Configuration: Check if there are any configurations in the SAP system that dictate how often customers can be contacted and adjust them if necessary.
  
  By following these steps, you should be able to address the UDM_WORK_LIST023 error effectively.