How To Fix UDM_MSG614 - Case types &1 and &2 cannot be changed simultaneously

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_MSG - FSCM-DM: Messages

• Message number: 614

• Message text: Case types &1 and &2 cannot be changed simultaneously

What causes this issue?

You cannot change case types &V1& and &V2& simultaneously, since they
have different display and maintenance properties for the field.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If you <ZH>do not</> want to change the display and maintenance
properties, you have to set field &V3& for cases of category &V1& and
&V2& separately.
To change the display and maintenance properties of a case type, in
Customizing choose <LS>SAP Netweaver -> Application Server -> Basis
Services -> Case Management -> Attribute Profile ->
<DS:SIMG.SCMG_ATTRPROF>Create Attribute Profile</></>

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_MSG614 - Case types &1 and &2 cannot be changed simultaneously ?

  The SAP error message UDM_MSG614 indicates that there is an issue with trying to change two case types simultaneously in the SAP system. This error typically arises in the context of SAP's case management or dispute management modules, where specific case types are defined and managed.
  Cause:
  The error occurs when a user attempts to modify two different case types at the same time, which is not allowed by the system's logic. This can happen due to:
  
  Concurrent Modifications: The system does not support changing multiple case types in a single transaction or operation.
  Configuration Issues: There may be specific configurations or settings in the system that restrict simultaneous changes to certain case types.
  User Permissions: The user may not have the necessary permissions to make changes to both case types at once.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Single Change: Ensure that you are only trying to change one case type at a time. Review your actions and separate the changes into individual transactions.
  
  
  Check Configuration: Review the configuration settings for the case types involved. Ensure that there are no restrictions or settings that prevent simultaneous changes.
  
  
  User Permissions: Verify that the user has the appropriate permissions to modify the case types. If necessary, consult with your SAP security team to adjust permissions.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on managing case types and any limitations that may apply.
  
  
  Contact Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration or version.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional context.
  Transaction Codes: Familiarize yourself with the transaction codes related to case management in SAP, as they may help in navigating and resolving issues.
  User Training: Ensure that users are trained on the proper procedures for managing case types to avoid similar errors in the future.
  
  By following these steps, you should be able to resolve the UDM_MSG614 error and manage your case types effectively.