How To Fix UDM_MSG155 - Dispute case will be forwarded to &1; no change

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_MSG - FSCM-DM: Messages

• Message number: 155

• Message text: Dispute case will be forwarded to &1; no change

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_MSG155 - Dispute case will be forwarded to &1; no change ?

  The SAP error message UDM_MSG155 typically relates to the Dispute Management module within SAP, specifically when handling dispute cases. The message indicates that a dispute case is being forwarded to a specific user or department (denoted by &1), but no changes have been made to the case.
  Cause:
  
  No Changes Made: The primary cause of this message is that the user is attempting to forward a dispute case without making any modifications to it. The system recognizes that the case is being forwarded but sees that no updates or changes have been applied.
  Workflow Configuration: There may be issues with the workflow configuration that prevent changes from being recognized or processed correctly.
  User Permissions: The user may not have the necessary permissions to make changes to the dispute case, leading to the inability to modify it before forwarding.
  
  Solution:
  
  Make Changes: Before forwarding the dispute case, ensure that you make at least one change to the case. This could be updating a status, adding a comment, or modifying any relevant fields.
  Check Workflow Settings: Review the workflow settings in the SAP system to ensure that they are configured correctly. This may involve checking the routing rules or approval processes associated with dispute cases.
  User Authorization: Verify that the user has the appropriate permissions to edit and forward dispute cases. If not, contact your SAP administrator to adjust the user roles and permissions.
  System Logs: Check the system logs for any additional error messages or warnings that may provide more context about why the case cannot be modified.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation for Dispute Management to understand the expected workflow and any prerequisites for forwarding cases.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support or your internal IT team for further assistance.
  
  By following these steps, you should be able to resolve the UDM_MSG155 error and successfully forward the dispute case.