How To Fix UDM_MSG101 - You are not authorized to set escalation reason &1

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_MSG - FSCM-DM: Messages

• Message number: 101

• Message text: You are not authorized to set escalation reason &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_MSG101 - You are not authorized to set escalation reason &1 ?

  The SAP error message UDM_MSG101, which states "You are not authorized to set escalation reason &1," typically occurs in the context of SAP's Customer Relationship Management (CRM) or Service Management modules. This error indicates that the user does not have the necessary authorization to set or modify the escalation reason for a particular transaction or process.
  Cause:
  
  Authorization Issues: The primary cause of this error is that the user lacks the required authorization object or role that allows them to set escalation reasons. This could be due to missing permissions in the user's profile or role assignments.
  Configuration Settings: There may be specific configuration settings in the SAP system that restrict certain users from modifying escalation reasons based on their roles or the status of the transaction.
  Business Logic: The business logic defined in the system may prevent certain users from making changes to escalation reasons based on predefined criteria.
  
  Solution:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after encountering the error to check the authorization check that failed. This will provide insights into which specific authorization object is missing.
  Review the user's roles and authorizations in transaction code PFCG to ensure that the necessary permissions are granted.
  
  
  
  Modify Roles:
  
  If the user lacks the required authorization, a security administrator or someone with the appropriate permissions should modify the user's role to include the necessary authorization objects related to escalation reasons.
  Common authorization objects that may be relevant include S_TCODE (Transaction Codes) and specific objects related to CRM or Service Management.
  
  
  
  Consult with Security Team:
  
  If you are not able to resolve the issue yourself, consult with your SAP security team or administrator. They can help identify the missing authorizations and make the necessary adjustments.
  
  
  
  Review Configuration:
  
  Check the configuration settings in the relevant SAP module to ensure that there are no restrictions placed on the user roles regarding escalation reasons.
  
  
  
  Testing:
  
  After making changes to the user roles or authorizations, have the user log out and log back in to ensure that the changes take effect. Then, test the functionality again to see if the error persists.
  
  
  
  Related Information:
  
  Authorization Objects: Familiarize yourself with the relevant authorization objects that control access to escalation reasons in your specific SAP environment.
  Documentation: Refer to SAP documentation or help resources for detailed information on authorization management and role configuration.
  Support: If the issue continues after checking authorizations and configurations, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the authorization issue related to the UDM_MSG101 error message.