How To Fix UDM_MSG055 - Case cannot be read

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_MSG - FSCM-DM: Messages

• Message number: 055

• Message text: Case cannot be read

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_MSG055 - Case cannot be read ?

  The SAP error message UDM_MSG055, which states "Case cannot be read," typically occurs in the context of SAP's case management or dispute management modules. This error indicates that the system is unable to retrieve the specified case, which can be due to several reasons. Here are some common causes, potential solutions, and related information:
  Causes:
  
  Case Does Not Exist: The case ID you are trying to access may not exist in the system.
  Authorization Issues: The user may not have the necessary permissions to view the case.
  Data Corruption: There may be issues with the underlying data, such as corruption or inconsistencies in the database.
  Inactive or Deleted Case: The case may have been marked as inactive or deleted, making it unavailable for access.
  System Configuration: There may be configuration issues in the SAP system that prevent the case from being accessed.
  
  Solutions:
  
  Verify Case ID: Double-check the case ID you are trying to access to ensure it is correct and exists in the system.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the case. This may involve checking user roles and permissions in the SAP system.
  Data Consistency Check: Run data consistency checks or reports to identify any issues with the case data. This may require the assistance of a technical team or SAP Basis administrator.
  Review Case Status: Check if the case is active or has been deleted. If it is inactive, you may need to reactivate it or create a new case.
  Consult SAP Notes: Look for relevant SAP Notes or documentation that may address this specific error. SAP frequently updates its knowledge base with solutions for known issues.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error and the context in which it occurs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes related to case management, such as UDM_CASE or UDM_DISPUTE, to navigate the system effectively.
  User Manuals: Refer to user manuals or training materials for the specific SAP module you are using to understand how case management works.
  System Logs: Check system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to diagnose and potentially resolve the UDM_MSG055 error in SAP.