How To Fix UDM_MSG053 - Dispute case is locked by user &1

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_MSG - FSCM-DM: Messages

• Message number: 053

• Message text: Dispute case is locked by user &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_MSG053 - Dispute case is locked by user &1 ?

  The SAP error message UDM_MSG053 indicates that a dispute case is currently locked by another user. This typically occurs in the context of SAP's Dispute Management module, where multiple users may be trying to access or modify the same dispute case simultaneously.
  Cause:
  The error is caused by the following scenarios:
  
  Concurrent Access: Another user is currently editing or processing the dispute case, which locks it for other users to prevent data inconsistencies.
  Session Timeout: A user may have left a session open, causing the dispute case to remain locked even if they are no longer actively working on it.
  System Errors: Occasionally, system errors or crashes can lead to a case being left in a locked state.
  
  Solution:
  To resolve the issue, you can take the following steps:
  
  
  Wait and Retry: If another user is working on the case, you may need to wait until they finish and release the lock. You can periodically check back to see if the case is available.
  
  
  Identify the Locking User: If you have the necessary permissions, you can check which user has locked the dispute case. This can typically be done using transaction codes like SM12 (for lock entries) or SM21 (for system logs) to identify the user and the session.
  
  
  Contact the User: If you identify the user who has locked the case, you can reach out to them to see if they can release the lock.
  
  
  Force Unlock: If the locking user is unavailable (e.g., they have logged off unexpectedly), a system administrator can manually unlock the case using transaction code SM12. However, this should be done with caution to avoid data loss or corruption.
  
  
  Check for System Issues: If this issue occurs frequently, it may be worth investigating if there are underlying system issues or if the locking mechanism is functioning as intended.
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SM12: To view and manage lock entries.
  SM21: To check system logs for any related errors.
  UDM_DISPUTE: To access the dispute management module directly.
  
  
  
  User Training: Ensure that users are trained on how to properly close sessions and avoid leaving cases locked unnecessarily.
  
  
  SAP Notes: Check for any relevant SAP Notes or updates that may address known issues related to dispute case locking.
  
  
  By following these steps, you should be able to resolve the UDM_MSG053 error and continue working with the dispute case.