How To Fix UDM_MSG016 - You cannot change the status; disputed amounts still exist

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_MSG - FSCM-DM: Messages

• Message number: 016

• Message text: You cannot change the status; disputed amounts still exist

What causes this issue?

You can only set the status "&V1&" once the current disputed amount of
the dispute case is zero.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Select a valid status.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_MSG016 - You cannot change the status; disputed amounts still exist ?

  The SAP error message UDM_MSG016, which states "You cannot change the status; disputed amounts still exist," typically occurs in the context of the SAP Collections Management or Dispute Management modules. This error indicates that there are still disputed amounts associated with a particular item or account, preventing the user from changing its status (e.g., from "disputed" to "resolved" or "closed").
  Cause:
  
  Disputed Amounts: The primary cause of this error is that there are open disputes related to the account or item in question. These disputes must be resolved before the status can be changed.
  Incomplete Processing: The dispute resolution process may not have been completed, or there may be pending actions that need to be addressed.
  Configuration Issues: In some cases, the system configuration may not allow status changes while disputes are open.
  
  Solution:
  To resolve this error, follow these steps:
  
  
  Review Disputed Items:
  
  Navigate to the dispute management section in SAP and check for any open disputes related to the account or item.
  Identify the disputed amounts and the reasons for the disputes.
  
  
  
  Resolve Disputes:
  
  Work on resolving the disputes. This may involve communication with customers, reviewing documentation, or making necessary adjustments in the system.
  Once the disputes are resolved, ensure that the status of the disputes is updated accordingly.
  
  
  
  Change Status:
  
  After all disputes have been resolved and the amounts cleared, attempt to change the status again.
  
  
  
  Check Configuration:
  
  If the issue persists, consult with your SAP administrator or support team to check if there are any specific configurations or settings that might be preventing the status change.
  
  
  
  Documentation:
  
  Ensure that all relevant documentation related to the disputes is properly recorded and attached in the system for future reference.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FBL1N (Vendor Line Item Display), FBL5N (Customer Line Item Display), or FD10N (Customer Account Balance) to review account details.
  SAP Notes: Check SAP Notes and Knowledge Base Articles for any known issues or additional guidance related to UDM_MSG016.
  User Roles: Ensure that you have the necessary permissions to change statuses and manage disputes in the system.
  
  By following these steps, you should be able to resolve the error and successfully change the status of the item or account in question.