How To Fix UDM_FICA001 - You can only create dispute cases in Contract Accounts Rec. and Payable

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_FICA - Integration FI-CA/Dispute Management

• Message number: 001

• Message text: You can only create dispute cases in Contract Accounts Rec. and Payable

trados = docu -> ep -> epfinfscmdm

What causes this issue?

You can only create dispute cases from Contract Accounts Receivable and
Payable (FI-CA). There you can create and display dispute cases from the
account balance or from the document display.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_FICA001 - You can only create dispute cases in Contract Accounts Rec. and Payable ?

  The SAP error message UDM_FICA001 indicates that you are trying to create a dispute case in a context that is not supported by the system. Specifically, this error occurs when you attempt to create a dispute case for a business partner or account that is not a Contract Account Receivable and Payable (FI-CA) account.
  Cause:
  The primary cause of this error is that the system is configured to allow dispute cases only for Contract Accounts in the FI-CA module. If you are trying to create a dispute case for a different type of account (e.g., a general ledger account or a non-FI-CA account), the system will not permit it and will throw this error.
  Solution:
  To resolve this error, you should ensure that you are working with a valid Contract Account Receivable and Payable. Here are the steps you can take:
  
  
  Check Account Type: Verify that the account you are trying to create a dispute case for is indeed a Contract Account in the FI-CA module. You can do this by checking the account details in the system.
  
  
  Use the Correct Transaction: Make sure you are using the correct transaction code or process to create a dispute case. The transaction should be specifically designed for handling dispute cases in FI-CA.
  
  
  Create a New Dispute Case: If you are sure that the account is a valid FI-CA account, try creating a new dispute case again, ensuring that all required fields are filled out correctly.
  
  
  Consult Documentation: Refer to SAP documentation or your organization's internal guidelines for creating dispute cases to ensure you are following the correct procedures.
  
  
  Check Authorizations: Ensure that you have the necessary authorizations to create dispute cases in the system. Lack of proper permissions can sometimes lead to unexpected errors.
  
  
  Contact Support: If you continue to face issues, consider reaching out to your SAP support team or consulting with an SAP expert who can provide further assistance.
  
  
  Related Information:
  
  FI-CA Module: The Financial Contract Accounts Receivable and Payable (FI-CA) module is specifically designed for managing customer accounts and disputes in a more complex billing environment.
  Dispute Management: Dispute management in SAP allows organizations to handle customer disputes efficiently, ensuring that issues are resolved quickly and accurately.
  SAP Notes: Check for any relevant SAP Notes that might address this error or provide additional context or solutions.
  
  By following these steps, you should be able to resolve the error and successfully create a dispute case in the appropriate context.