How To Fix U6039 - User &2 is not in the agent's table

SAP Error Message - Details

• Message type: E = Error

• Message class: U6 - Message Class for BRE

• Message number: 039

• Message text: User &2 is not in the agent's table

What causes this issue?

You want to display the worklist allocated to agent &V1&. You need the
appropriate authorization to do this. Authorization is issued in the
agent table ISU_WAR_ROOM. User &V2& is not entered in this table.

System Response

The agent's worklist is not displayed.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Enter user &V2& in the table: ISU_WAR_ROOM. Give him or her the
authorization required for displaying other agents' worklists.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message U6039 - User &2 is not in the agent's table ?

  The SAP error message U6039, which states "User &2 is not in the agent's table," typically occurs in the context of workflow processing. This error indicates that the user specified (represented by &2) is not found in the agent's table, which is a table that contains valid agents for workflow tasks.
  Cause:
  
  User Not Assigned: The user may not be assigned as an agent for the specific workflow task.
  User Deactivation: The user might be inactive or not properly set up in the system.
  Missing Entries: There may be missing entries in the agent's table for the specific workflow or task.
  Authorization Issues: The user may not have the necessary authorizations to be recognized as an agent for the workflow.
  
  Solution:
  
  
  Check User Assignment:
  
  Verify that the user is correctly assigned to the workflow task. You can do this by checking the workflow configuration in transaction code SWI1 or SWI2_FREQ.
  Ensure that the user is included in the agent's table for the relevant workflow.
  
  
  
  User Status:
  
  Check if the user is active in the system. You can do this by using transaction code SU01 to view the user details.
  If the user is inactive, you may need to reactivate the user or create a new user.
  
  
  
  Update Agent's Table:
  
  If the user is not in the agent's table, you may need to add them. This can be done through the workflow configuration settings.
  Use transaction code SWO1 to maintain the agent assignment for the workflow.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to participate in the workflow. This may involve checking roles and profiles assigned to the user.
  
  
  
  Workflow Configuration:
  
  Review the workflow configuration to ensure that it is set up correctly and that all necessary agents are included.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SWI1: Work Item Selection
  SWI2_FREQ: Work Item Selection with Frequency
  SU01: User Maintenance
  SWO1: Workflow Object Maintenance
  
  
  
  Documentation: Refer to SAP Help documentation for workflows and agent assignment for more detailed guidance on configuring workflows and managing agents.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to this error message.
  
  
  By following these steps, you should be able to resolve the U6039 error and ensure that the user is properly recognized in the agent's table for the workflow.