How To Fix U6040 - User &1 cannot display the worklist for group &2

SAP Error Message - Details

• Message type: E = Error

• Message class: U6 - Message Class for BRE

• Message number: 040

• Message text: User &1 cannot display the worklist for group &2

What causes this issue?

You want to display the worklists for all agents in group &v2&. Only
users entered in the agent table (ISU_WAR_ROOM) are authorized for this.
User &V1& is not in this table.

System Response

The worklist is not displayed.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Enter user &V1& in table ISU_WAR_ROOM. Give him or her the authorization
required for displaying other agents' worklists.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message U6040 - User &1 cannot display the worklist for group &2 ?

  The SAP error message U6040 indicates that a specific user (denoted as &1) is unable to display the worklist for a particular group (denoted as &2). This error typically arises in the context of SAP Business Workflow or SAP Business Process Management, where users are expected to access work items or tasks assigned to them or to a group.
  Causes:
  
  Authorization Issues: The user may not have the necessary authorizations to view the worklist for the specified group. This is the most common cause of this error.
  Group Configuration: The group specified may not be correctly configured or may not exist in the system.
  User Assignment: The user may not be assigned to the group in question, which would prevent them from accessing the worklist.
  System Settings: There may be system settings or configurations that restrict access to certain worklists based on user roles or profiles.
  
  Solutions:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 to check for authorization failures after the error occurs. This will help identify if the user lacks the necessary permissions.
  Ensure that the user has the appropriate roles assigned that include access to the worklist for the specified group.
  
  
  
  Verify Group Configuration:
  
  Check if the group specified in the error message exists and is correctly configured in the system.
  Use transaction code SWI1 to view work items and ensure that the group is set up properly.
  
  
  
  User Assignment to Group:
  
  Ensure that the user is assigned to the group in question. This can typically be done in the user management area of SAP.
  Use transaction code SU01 to check the user’s details and group assignments.
  
  
  
  Consult with SAP Basis or Security Team:
  
  If the above steps do not resolve the issue, consult with your SAP Basis or Security team to review the system settings and configurations that may be affecting user access to worklists.
  
  
  
  Check for System Notes or Patches:
  
  Sometimes, specific errors may be addressed in SAP Notes or patches. Check the SAP Support Portal for any relevant notes that may pertain to this error.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SU53: Display Authorization Check
  SU01: User Maintenance
  SWI1: Work Item Selection
  
  
  SAP Documentation: Refer to SAP Help documentation for more details on user roles, authorizations, and workflow management.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to diagnose and resolve the U6040 error effectively.