How To Fix U6018 - Agent group &1 backlog set &2 not in table &3

SAP Error Message - Details

• Message type: E = Error

• Message class: U6 - Message Class for BRE

• Message number: 018

• Message text: Agent group &1 backlog set &2 not in table &3

What causes this issue?

The combination of agent group and backlog set you have entered does not
exist in the table 'allcoate agent to agent group' (ISU_EXPGRP).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check your entries.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message U6018 - Agent group &1 backlog set &2 not in table &3 ?

  The SAP error message U6018 indicates that there is an issue with the agent group and backlog set not being found in the specified table. This error typically arises in the context of SAP's workflow or process management, where the system is trying to access or process information related to agent groups and backlog sets.
  Cause:
  
  Missing Configuration: The specified agent group or backlog set may not be properly configured in the system. This could be due to missing entries in the relevant tables.
  Data Inconsistency: There may be inconsistencies in the data, such as deleted or inactive entries that the system is trying to reference.
  Transport Issues: If the configuration was transported from one system to another (e.g., from development to production), there may have been issues during the transport process that led to missing data.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access the specified agent group or backlog set.
  
  Solution:
  
  Check Configuration: Verify that the agent group and backlog set are correctly configured in the relevant tables. You can check the configuration in transaction codes like SWI1 (Work Item Selection) or SWI2_FREQ (Work Item Selection for Frequency).
  Table Entries: Use transaction codes like SE11 (Data Dictionary) to check the entries in the relevant tables (e.g., SWWAGENT, SWWBACKLOG) to ensure that the specified agent group and backlog set exist.
  Recreate Missing Entries: If the entries are missing, you may need to recreate them based on your business requirements.
  Transport Check: If the issue arose after a transport, check the transport logs for any errors and ensure that all necessary objects were transported correctly.
  Authorization Check: Ensure that the user has the necessary authorizations to access the agent group and backlog set. You can check this in transaction SU53 after the error occurs to see if there are any authorization issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1, SWI2_FREQ, SE11, and SU53.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for the error message number or related keywords in the SAP Support Portal.
  Documentation: Review SAP documentation on workflow management and agent assignment to understand how agent groups and backlog sets are used within your specific context.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or technical team for further investigation.