How To Fix U6018 - Agent group &1 backlog set &2 not in table &3

SAP Error Message - Details

• Message type: E = Error

• Message class: U6 - Message Class for BRE

• Message number: 018

• Message text: Agent group &1 backlog set &2 not in table &3

What causes this issue?

The combination of agent group and backlog set you have entered does not
exist in the table 'allcoate agent to agent group' (ISU_EXPGRP).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check your entries.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.