How To Fix U6018 - Agent group &1 backlog set &2 not in table &3

U6018 - Overview

• Message type: E = Error

• Message class: U6 - Message Class for BRE

• Message number: 018

• Message text: Agent group &1 backlog set &2 not in table &3

What causes this issue?

The combination of agent group and backlog set you have entered does not
exist in the table 'allcoate agent to agent group' (ISU_EXPGRP).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check your entries.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

U6018 - Details

• The SAP error message U6018 indicates that there is an issue with the agent group and backlog set not being found in the specified table. This error typically arises in the context of SAP's workflow or process management, where the system is trying to access or process information related to agent groups and backlog sets.
  
  Cause:
  
  Missing Configuration: The specified agent group or backlog set may not be properly configured in the system. This could be due to missing entries in the relevant tables.
  Data Inconsistency: There may be inconsistencies in the data, such as deleted or inactive entries that the system is trying to reference.
  Transport Issues: If the configuration was transported from one system to another (e.g., from development to production), there may have been issues during the transport process that led to missing data.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access the specified agent group or