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How To Fix U6017 - Enter agent name or agent group


SAP Error Message - Details

  • Message type: E = Error

  • Message class: U6 - Message Class for BRE

  • Message number: 017

  • Message text: Enter agent name or agent group

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  • Self-Explanatory Message

    Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

    To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

    Unfortunately, there isn't any extra information in this error notice.



    What else can you do?

    First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

    Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

    You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.


Smart SAP Assistant

  • What is the cause and solution for SAP error message U6017 - Enter agent name or agent group ?

    The SAP error message U6017 ("Enter agent name or agent group") typically occurs in the context of SAP Business Workflow or SAP Business Process Management when a user is trying to assign a work item or task to an agent or agent group but has not provided the necessary information.

    Cause:

    1. Missing Input: The user has not entered an agent name or agent group in the relevant field.
    2. Incorrect Configuration: The workflow or task may not be properly configured to allow for agent assignment.
    3. Authorization Issues: The user may not have the necessary authorizations to view or assign agents or agent groups.
    4. System Settings: There may be system settings or parameters that are not correctly set up, leading to this error.

    Solution:

    1. Enter Agent Information: Ensure that you enter a valid agent name or agent group in the required field. This could be a user ID or a group ID that is recognized by the system.
    2. Check Workflow Configuration: Review the workflow configuration to ensure that it is set up correctly to allow for agent assignments. This may involve checking the workflow definition and ensuring that the agent assignment step is properly configured.
    3. Review Authorizations: Check if the user has the necessary authorizations to assign agents. This may involve consulting with your SAP security team to ensure that the user has the appropriate roles and permissions.
    4. Consult Documentation: Refer to SAP documentation or help resources for specific guidance on the workflow or process you are working with. This may provide insights into common issues and their resolutions.
    5. System Settings: If the issue persists, consult with your SAP Basis or technical team to check for any system settings or parameters that may need adjustment.

    Related Information:

    • SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
    • Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting workflows, such as SWI1 (Work Item Selection) or SWI2_FREQ (Work Item Overview).
    • User Training: Ensure that users are trained on how to properly assign agents in workflows to minimize the occurrence of this error.

    If the problem continues after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.

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