How To Fix U6017 - Enter agent name or agent group

U6017 - Overview

• Message type: E = Error

• Message class: U6 - Message Class for BRE

• Message number: 017

• Message text: Enter agent name or agent group

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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U6017 - Details

• The SAP error message U6017 ("Enter agent name or agent group") typically occurs in the context of SAP Business Workflow or SAP Business Process Management when a user is trying to assign a work item or task to an agent or agent group but has not provided the necessary information.
  
  Cause:
  
  Missing Input: The user has not entered an agent name or agent group in the relevant field.
  Incorrect Configuration: The workflow or task may not be properly configured to allow for agent assignment.
  Authorization Issues: The user may not have the necessary authorizations to view or assign agents or agent groups.
  System Settings: There may be system settings or parameters that are not correctly set up, leading to this error.
  
  
  Solution:
  
  Enter Agent Information: Ensure that you enter a valid agent name or agent group in the required field. This could be a user ID or a group ID that is recognized by the system.
  Check Workflow