How To Fix TRUST027 - Error while opening file

SAP Error Message - Details

• Message type: E = Error

• Message class: TRUST - Certificate Management

• Message number: 027

• Message text: Error while opening file

What causes this issue?

The file could not be opened.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the access authorizations for the file and the superordinate
directories.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message TRUST027 - Error while opening file ?

  The SAP error message TRUST027, which states "Error while opening file," typically occurs when there is an issue with accessing a file that is required for a specific operation, such as importing or exporting data, or when dealing with digital signatures and certificates.
  Causes of TRUST027 Error
  
  File Path Issues: The specified file path may be incorrect or the file may not exist at the specified location.
  File Permissions: The user may not have the necessary permissions to access the file or directory.
  File Format: The file may be in an unsupported format or corrupted.
  Network Issues: If the file is located on a network drive, there may be connectivity issues.
  SAP Configuration: There may be misconfigurations in the SAP system related to file handling or trust settings.
  
  Solutions to TRUST027 Error
  
  Check File Path: Verify that the file path specified in the transaction or program is correct. Ensure that the file exists at that location.
  Check Permissions: Ensure that the user has the necessary permissions to access the file. This may involve checking both the operating system and SAP authorizations.
  File Format: Confirm that the file is in the correct format and is not corrupted. Try opening the file outside of SAP to ensure it is accessible.
  Network Connectivity: If the file is on a network drive, check the network connection and ensure that the drive is accessible.
  SAP Configuration: Review the SAP configuration settings related to file handling. This may involve checking transaction codes like STRUST or SCOT for trust relationships and settings.
  Log Files: Check the SAP application logs (transaction SLG1) for more detailed error messages that may provide additional context for the issue.
  
  Related Information
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the TRUST027 error. SAP frequently updates its knowledge base with solutions for common errors.
  Documentation: Review SAP documentation related to file handling, digital signatures, and trust management for additional guidance.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the TRUST027 error in your SAP environment.