How To Fix TRUST014 - Cannot import certificate from SAP Workplace Certification Authority (CA)

SAP Error Message - Details

• Message type: E = Error

• Message class: TRUST - Certificate Management

• Message number: 014

• Message text: Cannot import certificate from SAP Workplace Certification Authority (CA)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message TRUST014 - Cannot import certificate from SAP Workplace Certification Authority (CA) ?

  The SAP error message TRUST014 indicates that there is an issue with importing a certificate from the SAP Workplace Certification Authority (CA). This error typically arises during the process of managing SSL certificates or when trying to establish secure connections in an SAP system.
  Causes of TRUST014
  
  Certificate Not Found: The specified certificate may not exist in the designated location or may not be accessible.
  Invalid Certificate Format: The certificate file may be in an incorrect format or corrupted.
  Insufficient Permissions: The user may not have the necessary permissions to import the certificate.
  Network Issues: There may be connectivity issues preventing access to the SAP CA.
  Expired Certificate: The certificate being imported may have expired or is not valid.
  Configuration Issues: There may be misconfigurations in the SSL settings or trust relationships.
  
  Solutions to TRUST014
  
  
  Verify Certificate Availability:
  
  Ensure that the certificate you are trying to import is available and correctly located in the specified path.
  
  
  
  Check Certificate Format:
  
  Make sure the certificate is in the correct format (e.g., PEM, DER) and is not corrupted. You can use tools like OpenSSL to verify the certificate.
  
  
  
  Permissions:
  
  Check the user permissions for the directory where the certificate is being imported. Ensure that the user has the necessary rights to perform the import.
  
  
  
  Network Connectivity:
  
  Ensure that there are no network issues preventing access to the SAP CA. You can test connectivity using tools like ping or telnet.
  
  
  
  Check Certificate Validity:
  
  Verify that the certificate is not expired. You can check the validity period of the certificate using OpenSSL or similar tools.
  
  
  
  Review SSL Configuration:
  
  Check the SSL configuration in the SAP system. Ensure that the SSL settings are correctly configured in the transaction code STRUST.
  
  
  
  Use the Correct Transaction:
  
  Make sure you are using the correct transaction (e.g., STRUST) to import the certificate and that you are following the correct steps.
  
  
  
  Consult SAP Notes:
  
  Look for relevant SAP Notes that may address this specific error. SAP Notes often provide patches or additional guidance for resolving issues.
  
  
  
  Related Information
  
  Transaction STRUST: This is the main transaction used for managing SSL certificates in SAP systems. You can use it to import, export, and manage certificates.
  SAP Security Guide: Refer to the SAP Security Guide for detailed instructions on managing SSL and certificates.
  SAP Community: The SAP Community forums can be a valuable resource for troubleshooting and finding solutions to specific errors.
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.