How To Fix TRUST011 - No entry found

SAP Error Message - Details

• Message type: E = Error

• Message class: TRUST - Certificate Management

• Message number: 011

• Message text: No entry found

What causes this issue?

The system cannot find an entry with the specified key in the database.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Use the F4 help.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message TRUST011 - No entry found ?

  The SAP error message TRUST011 indicates that there is "No entry found" in the trust relationship configuration for the user or system you are trying to access. This typically occurs in the context of SAP's trust management, particularly when dealing with digital signatures, certificates, or secure communication between systems.
  Cause:
  
  Missing Trust Relationship: The most common cause is that there is no trust relationship defined for the user or system in the SAP system's trust management configuration.
  Incorrect Configuration: The trust configuration might be incorrectly set up, leading to the system not recognizing the trust relationship.
  Expired or Invalid Certificates: If the certificates used for establishing trust have expired or are invalid, this can also lead to this error.
  User Authorization Issues: The user may not have the necessary authorizations to access the trust relationship settings.
  
  Solution:
  
  
  Check Trust Configuration:
  
  Go to transaction STRUST in the SAP GUI.
  Verify that the necessary entries for the trust relationship are present. If not, you may need to create a new entry.
  Ensure that the correct certificate is imported and that it is valid.
  
  
  
  Import Certificates:
  
  If the required certificates are missing, import them into the system using the STRUST transaction.
  Make sure to import both the root and intermediate certificates if applicable.
  
  
  
  Verify User Authorizations:
  
  Ensure that the user has the necessary authorizations to access the trust management settings. Check the user's roles and profiles.
  
  
  
  Check for Expired Certificates:
  
  Review the validity of the certificates in the trust configuration. If any certificates are expired, replace them with valid ones.
  
  
  
  System Configuration:
  
  If the issue persists, check the system configuration for any discrepancies that might affect trust relationships.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to trust management for additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction STRUST: This is the main transaction for managing trust relationships and certificates in SAP.
  SAP Notes: Check for any relevant SAP Notes that might address specific issues related to the TRUST011 error.
  Security Settings: Review the security settings in your SAP system, as they can impact trust relationships.
  
  If the problem continues after following these steps, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the steps you have already taken.