How To Fix TR1220 - There are no calling hours

SAP Error Message - Details

• Message type: E = Error

• Message class: TR1 - SAP BP: Appointment Rules

• Message number: 220

• Message text: There are no calling hours

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message TR1220 - There are no calling hours ?

  The SAP error message TR1220, which states "There are no calling hours," typically occurs in the context of SAP's Time Management or Personnel Administration modules. This error indicates that there are no defined calling hours for the specified employee or organizational unit, which can affect various processes such as time recording, attendance, or scheduling.
  Cause:
  
  Missing Configuration: The primary cause of this error is that the system does not have any calling hours defined for the employee or the relevant organizational unit.
  Incorrect Time Management Settings: The settings for time management may not be properly configured, leading to the absence of calling hours.
  Employee Master Data: The employee's master data may not have the necessary information regarding working hours or schedules.
  
  Solution:
  
  
  Define Calling Hours:
  
  Navigate to the configuration settings in SAP (usually through transaction codes like SPRO).
  Go to the Time Management section and ensure that calling hours are defined for the relevant employee group or organizational unit.
  If necessary, create or modify the calling hours to include the required time frames.
  
  
  
  Check Employee Master Data:
  
  Review the employee's master data (transaction code PA30) to ensure that the working hours and schedules are correctly maintained.
  Make sure that the employee is assigned to the correct work schedule that includes calling hours.
  
  
  
  Review Time Management Settings:
  
  Check the overall time management settings in the system to ensure that they align with the organizational policies and requirements.
  Ensure that the relevant infotypes (like IT0007 for planned working time) are correctly filled out.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on configuring calling hours and time management settings.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA30 (Maintain HR Master Data), SPRO (Customizing), and others related to Time Management.
  Infotypes: Understand the relevant infotypes that may affect calling hours, such as IT0007 (Planned Working Time) and IT0008 (Basic Pay).
  SAP Notes: Check for any SAP Notes related to this error message for additional troubleshooting steps or patches that may resolve the issue.
  
  By following these steps, you should be able to identify the cause of the TR1220 error and implement the necessary solutions to resolve it.