How To Fix TPM_CTY014 - Internal error from enqueue server

SAP Error Message - Details

• Message type: E = Error

• Message class: TPM_CTY - Message class for Commodities

• Message number: 014

• Message text: Internal error from enqueue server

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message TPM_CTY014 - Internal error from enqueue server ?

  The SAP error message TPM_CTY014 indicates an internal error from the enqueue server, which is part of the SAP system's locking mechanism. This error typically arises when there is an issue with the enqueue server that manages locks for objects in the SAP system. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause
  
  Enqueue Server Issues: The enqueue server may be down or not functioning correctly, leading to an inability to manage locks.
  Network Problems: Connectivity issues between the application server and the enqueue server can cause this error.
  Configuration Errors: Incorrect configuration settings in the SAP system can lead to enqueue server errors.
  Resource Limitations: The enqueue server may be running out of resources (e.g., memory, CPU), causing it to fail.
  Database Issues: Problems with the underlying database can also lead to enqueue errors.
  
  Solutions
  
  
  Check Enqueue Server Status:
  
  Use transaction SM51 to check the status of the application servers and ensure that the enqueue server is active.
  If the enqueue server is down, restart it.
  
  
  
  Review System Logs:
  
  Check the system logs (transaction SM21) for any related error messages that might provide more context about the issue.
  
  
  
  Network Connectivity:
  
  Ensure that there are no network issues between the application server and the enqueue server. You can use tools like ping or traceroute to diagnose connectivity.
  
  
  
  Configuration Check:
  
  Review the configuration settings in transaction RZ10 or RZ11 to ensure that the enqueue server is correctly configured.
  
  
  
  Resource Monitoring:
  
  Monitor the resource usage of the enqueue server using transaction ST06 or ST02 to check for memory or CPU bottlenecks.
  
  
  
  Restart the Enqueue Server:
  
  If the enqueue server is unresponsive, you may need to restart it. This can often resolve temporary issues.
  
  
  
  SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information
  
  
  Transaction Codes:
  
  SM51: Display and manage application servers.
  SM21: System log.
  RZ10/RZ11: Profile parameters.
  ST06: Operating system monitor.
  ST02: Tune buffer.
  
  
  
  SAP Notes: Always check for the latest SAP Notes related to enqueue server issues, as they may provide specific fixes or workarounds.
  
  
  Documentation: Review SAP documentation on the enqueue server and locking mechanisms for a deeper understanding of how they function within the SAP landscape.
  
  
  By following these steps, you should be able to diagnose and resolve the TPM_CTY014 error effectively.