How To Fix TN797 - The verification of the digital signature is switched off

SAP Error Message - Details

• Message type: E = Error

• Message class: TN - Support Package Manager (SPAM) Messages

• Message number: 797

• Message text: The verification of the digital signature is switched off

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message TN797 - The verification of the digital signature is switched off ?

  The SAP error message TN797, which states "The verification of the digital signature is switched off," typically occurs in the context of electronic document processing, such as when dealing with electronic invoices or other documents that require digital signatures for validation.
  Cause:
  The error indicates that the system is configured not to verify digital signatures. This can happen for several reasons:
  
  Configuration Settings: The system settings for digital signature verification may be disabled or not properly configured.
  Missing Certificates: The necessary digital certificates for verifying signatures may not be installed or configured in the SAP system.
  User Authorizations: The user may not have the necessary authorizations to perform digital signature verification.
  
  Solution:
  To resolve the TN797 error, you can take the following steps:
  
  
  Check Configuration:
  
  Go to transaction code SPRO and navigate to the relevant configuration settings for digital signatures.
  Ensure that the digital signature verification is enabled in the settings.
  
  
  
  Install Certificates:
  
  Verify that the required digital certificates are installed in the SAP system.
  You can check this in transaction STRUST (Trust Manager) to see if the necessary certificates are present and valid.
  
  
  
  User Authorizations:
  
  Ensure that the user has the necessary authorizations to perform digital signature verification. This may involve checking roles and authorizations in transaction PFCG.
  
  
  
  System Parameters:
  
  Check if there are any system parameters related to digital signatures that need to be adjusted. This can be done in transaction RZ10.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to digital signatures for any specific instructions or updates that may apply to your version of SAP.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Digital Signatures in SAP: Digital signatures are used to ensure the authenticity and integrity of electronic documents. They are crucial for compliance with legal and regulatory requirements.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), STRUST (Trust Manager), and PFCG (Role Maintenance) for managing configurations and authorizations.
  SAP Notes: Search for SAP Notes related to TN797 for any specific patches or updates that may address this issue.
  
  By following these steps, you should be able to resolve the TN797 error and enable digital signature verification in your SAP system.