How To Fix TN696 - The queue cannot be deleted or reset

SAP Error Message - Details

• Message type: E = Error

• Message class: TN - Support Package Manager (SPAM) Messages

• Message number: 696

• Message text: The queue cannot be deleted or reset

What causes this issue?

The actual SPAM/SAINT queue was defined before the system was updated
using the Software Update Manager (SUM). Therefore, the queue does not
fit to the current system state and cannot be changed with standard
functions anymore.

System Response

The queue cannot be deleted anymore.

How to fix this error?

Contact the SAP support via component BC-UPG-OCS-SPA, to let check the
actual system state. Based on the results the SAP support will offer a
proper solution for this inconsistency.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.