How To Fix TN696 - The queue cannot be deleted or reset

TN696 - Overview

• Message type: E = Error

• Message class: TN - Support Package Manager (SPAM) Messages

• Message number: 696

• Message text: The queue cannot be deleted or reset

What causes this issue?

The actual SPAM/SAINT queue was defined before the system was updated
using the Software Update Manager (SUM). Therefore, the queue does not
fit to the current system state and cannot be changed with standard
functions anymore.

System Response

The queue cannot be deleted anymore.

How to fix this error?

Contact the SAP support via component BC-UPG-OCS-SPA, to let check the
actual system state. Based on the results the SAP support will offer a
proper solution for this inconsistency.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message TN696 - The queue cannot be deleted or reset ?

  The SAP error message TN696, which states "The queue cannot be deleted or reset," typically occurs in the context of the SAP Application Interface Framework (AIF) or when dealing with message queues in SAP systems, particularly in relation to the SAP Process Integration (PI) or Process Orchestration (PO) environments.
  
  Cause:
  The error TN696 can arise due to several reasons, including:
  
  
  Queue Status: The queue may be in a status that does not allow it to be deleted or reset. For example, if the queue is currently processing messages or is in a locked state, it cannot be modified.
  
  
  Authorization Issues: The user attempting to delete or reset the queue may not have the necessary authorizations to perform this action.
  
  
  Technical Issues: There may be underlying technical issues, such as database locks or inconsistencies in the queue management system.
  
  
  
  Configuration Issues: Incorrect configuration settings in the SAP system related to the message queues can also lead to