How To Fix TN696 - The queue cannot be deleted or reset

SAP Error Message - Details

• Message type: E = Error

• Message class: TN - Support Package Manager (SPAM) Messages

• Message number: 696

• Message text: The queue cannot be deleted or reset

What causes this issue?

The actual SPAM/SAINT queue was defined before the system was updated
using the Software Update Manager (SUM). Therefore, the queue does not
fit to the current system state and cannot be changed with standard
functions anymore.

System Response

The queue cannot be deleted anymore.

How to fix this error?

Contact the SAP support via component BC-UPG-OCS-SPA, to let check the
actual system state. Based on the results the SAP support will offer a
proper solution for this inconsistency.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message TN696 - The queue cannot be deleted or reset ?

  The SAP error message TN696, which states "The queue cannot be deleted or reset," typically occurs in the context of the SAP Application Interface Framework (AIF) or when dealing with message queues in SAP systems, particularly in relation to the SAP Process Integration (PI) or Process Orchestration (PO) environments.
  Cause:
  The error TN696 can arise due to several reasons, including:
  
  
  Queue Status: The queue may be in a status that does not allow it to be deleted or reset. For example, if the queue is currently processing messages or is in a locked state, it cannot be modified.
  
  
  Authorization Issues: The user attempting to delete or reset the queue may not have the necessary authorizations to perform this action.
  
  
  Technical Issues: There may be underlying technical issues, such as database locks or inconsistencies in the queue management system.
  
  
  Configuration Issues: Incorrect configuration settings in the SAP system related to the message queues can also lead to this error.
  
  
  Solution:
  To resolve the TN696 error, you can take the following steps:
  
  
  Check Queue Status: Verify the status of the queue. If it is currently processing messages, wait until the processing is complete before attempting to delete or reset it.
  
  
  Review Authorizations: Ensure that the user has the necessary authorizations to delete or reset the queue. You may need to consult with your SAP security team to verify and adjust user roles if necessary.
  
  
  Check for Locks: Investigate if there are any locks on the queue or related database tables. You can use transaction codes like SM12 (to check for locks) and SM21 (to check system logs) to identify any issues.
  
  
  Use Transaction Codes: Use transaction codes such as SMQ1 (for outbound queues) and SMQ2 (for inbound queues) to monitor and manage queues. You can also use transaction SLG1 to check application logs for more detailed error messages.
  
  
  Restart Services: If the issue persists, consider restarting the relevant services or the entire SAP system, as this can sometimes clear up temporary issues.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates that can resolve the issue.
  
  
  Contact SAP Support: If none of the above solutions work, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SMQ1, SMQ2, SLG1, and SM12 for managing queues and checking logs.
  SAP Documentation: Review SAP documentation related to message queues and the Application Interface Framework for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the TN696 error in your SAP system.