How To Fix TN687 - Update process currently running in Software Update Manager (SUM)

TN687 - Overview

• Message type: E = Error

• Message class: TN - Support Package Manager (SPAM) Messages

• Message number: 687

• Message text: Update process currently running in Software Update Manager (SUM)

What causes this issue?

The Software Update Manager (SUM) is currently used to update the SAP
System.

System Response

The System does not allow the execution of parallel update processes by
other tools, like the Support Package Manager or the Add-On Installation
Tool. Therefore, you cannot define and import a queue using these tools.

How to fix this error?

Check the currenty running update process in the Software Update Manager
and complete it there.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message TN687 - Update process currently running in Software Update Manager (SUM) ?

  The SAP error message TN687, which states "Update process currently running in Software Update Manager (SUM)," typically indicates that there is an ongoing update or maintenance process being executed by the Software Update Manager (SUM) tool. This can happen during system upgrades, support package installations, or other maintenance activities.
  
  Cause:
  
  Concurrent Update Process: The most common cause is that another update process is already running in the SUM. This could be due to a previous update that has not yet completed or was not properly terminated.
  Lock Files: SUM may have created lock files to prevent multiple instances from running simultaneously. If these lock files are not cleared after a process finishes, they can block new update attempts.
  System Configuration: Sometimes, system configuration issues or mismanagement of the SUM tool can lead to this error.
  
  
  Solution:
  
  
  Check Running Processes: 
  
  Log into the system and check if there is an active SUM process. You can do this