How To Fix TN686 - Package &1 must be imported using Software Update Manager (SUM)

SAP Error Message - Details

• Message type: E = Error

• Message class: TN - Support Package Manager (SPAM) Messages

• Message number: 686

• Message text: Package &1 must be imported using Software Update Manager (SUM)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message TN686 - Package &1 must be imported using Software Update Manager (SUM) ?

  The SAP error message TN686 indicates that a specific package (denoted as &1) must be imported using the Software Update Manager (SUM). This error typically arises during the process of system updates or upgrades when the system detects that the package in question is not compatible with the current update method being used.
  Cause:
  
  Incompatible Update Method: The package you are trying to import is not supported by the current update method (e.g., using the SAP GUI or other tools).
  Missing SUM: The Software Update Manager (SUM) is not being used for the import, which is required for certain packages, especially those related to system upgrades or major changes.
  Incorrect Package Type: The package may be a support package or enhancement package that requires SUM for installation.
  
  Solution:
  
  
  Use Software Update Manager (SUM):
  
  Ensure that you are using the Software Update Manager for the import of the specified package. SUM is designed to handle complex updates and upgrades, including the necessary pre-checks and post-checks.
  Download the latest version of SUM from the SAP Support Portal if you do not have it installed.
  
  
  
  Follow the Correct Procedure:
  
  Make sure to follow the official SAP documentation for using SUM. This includes preparing your system, performing pre-checks, and executing the update process.
  Ensure that you have the necessary authorizations and that your system meets the prerequisites for the update.
  
  
  
  Check for Dependencies:
  
  Verify if there are any dependencies or prerequisites for the package you are trying to import. Sometimes, other packages or updates need to be applied first.
  
  
  
  Review Logs:
  
  Check the logs generated by SUM for any additional error messages or warnings that could provide more context on the issue.
  
  
  
  Consult SAP Notes:
  
  Look for relevant SAP Notes that may address this specific error or provide additional guidance on the package you are trying to import.
  
  
  
  Related Information:
  
  SAP Support Portal: Access to documentation, downloads, and support for SUM.
  SAP Community: Forums and discussions where you can find similar issues and solutions shared by other SAP users.
  SAP Help Portal: Detailed guides and best practices for using SUM and managing system updates.
  
  By following these steps, you should be able to resolve the TN686 error and successfully import the required package using the Software Update Manager.