How To Fix TN620 - XML file '&1' was not found or could not be opened

SAP Error Message - Details

• Message type: E = Error

• Message class: TN - Support Package Manager (SPAM) Messages

• Message number: 620

• Message text: XML file '&1' was not found or could not be opened

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message TN620 - XML file '&1' was not found or could not be opened ?

  The SAP error message TN620 indicates that the system is unable to find or open the specified XML file. This error typically occurs in scenarios involving data exchange, such as when using the SAP PI/PO (Process Integration/Process Orchestration) or when working with IDocs (Intermediate Documents) that require XML files for processing.
  Causes of TN620 Error
  
  File Not Found: The specified XML file does not exist in the expected directory.
  File Permissions: The user or process attempting to access the file does not have the necessary permissions to read the file.
  Incorrect Path: The path to the XML file may be incorrectly specified in the configuration.
  File Locking: The file may be locked by another process, preventing access.
  Network Issues: If the file is located on a network drive, there may be connectivity issues.
  File Format Issues: The file may be corrupted or not in the expected XML format.
  
  Solutions to TN620 Error
  
  
  Verify File Existence: Check if the XML file exists in the specified location. If not, ensure that it is generated or placed in the correct directory.
  
  
  Check File Path: Review the configuration settings to ensure that the path to the XML file is correct. Make sure there are no typos or incorrect directory structures.
  
  
  File Permissions: Ensure that the user or service account running the SAP process has the necessary permissions to access the file. Adjust permissions if necessary.
  
  
  Check for Locks: If the file is being accessed by another process, wait for that process to complete or terminate it if appropriate.
  
  
  Network Connectivity: If the file is on a network drive, check the network connection and ensure that the drive is accessible.
  
  
  File Format Validation: Open the XML file in a text editor to ensure it is not corrupted and is well-formed. If it is corrupted, regenerate the file if possible.
  
  
  Review Logs: Check SAP application logs (transaction SLG1) for more detailed error messages that may provide additional context.
  
  
  Restart Services: In some cases, restarting the relevant SAP services or the application server may resolve temporary issues.
  
  
  Related Information
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the TN620 error.
  Documentation: Review SAP documentation for the specific module or functionality you are working with to ensure proper configuration.
  Community Forums: Engage with SAP community forums or support channels for additional insights and solutions from other users who may have encountered the same issue.
  
  By following these steps, you should be able to diagnose and resolve the TN620 error effectively.