How To Fix TN553 - Inconsistency: Repeat the queue status reset

SAP Error Message - Details

• Message type: E = Error

• Message class: TN - Support Package Manager (SPAM) Messages

• Message number: 553

• Message text: Inconsistency: Repeat the queue status reset

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message TN553 - Inconsistency: Repeat the queue status reset ?

  The SAP error message TN553, which states "Inconsistency: Repeat the queue status reset," typically occurs in the context of the SAP Transportation Management (TM) or SAP Event Management (EM) systems. This error indicates that there is an inconsistency in the queue status, which can happen due to various reasons, such as system interruptions, data inconsistencies, or issues with the processing of background jobs.
  Causes:
  
  Data Inconsistencies: There may be inconsistencies in the data that the system is trying to process, leading to a failure in resetting the queue status.
  System Interruptions: If there was an interruption during the processing of a queue, it could lead to this error.
  Background Job Failures: If a background job that is responsible for processing the queue fails, it can cause this error.
  Configuration Issues: Incorrect configuration settings in the transportation management or event management modules can lead to inconsistencies.
  
  Solutions:
  
  Repeat Queue Status Reset: As the error message suggests, you can try to repeat the queue status reset. This can often resolve temporary inconsistencies.
  Check Background Jobs: Review the logs of any background jobs related to the queue processing. If any jobs have failed, investigate the cause and restart them if necessary.
  Data Consistency Check: Perform a data consistency check to identify and resolve any inconsistencies in the data. This may involve running specific SAP reports or transactions designed for data validation.
  Review Configuration: Check the configuration settings in the SAP TM or EM modules to ensure they are set up correctly. Make adjustments as necessary.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. SAP frequently releases notes that provide fixes or workarounds for known issues.
  Consult SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. They can provide more detailed guidance based on your specific system configuration and version.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that can help in monitoring and managing queues, such as /SCMTMS/QUEUE for transportation management.
  Logs and Traces: Check system logs (SM21) and application logs (SLG1) for any additional error messages or warnings that could provide more context about the issue.
  System Performance: Monitor system performance to ensure that there are no underlying issues affecting the processing of queues.
  
  By following these steps, you should be able to address the TN553 error and restore normal functionality in your SAP system.