How To Fix TN428 - OCS package &1 is corrupt. Contact the vendor

SAP Error Message - Details

• Message type: E = Error

• Message class: TN - Support Package Manager (SPAM) Messages

• Message number: 428

• Message text: OCS package &1 is corrupt. Contact the vendor

What causes this issue?

You are attempting to use Add-On installation/upgrade package &V1& to
install Add-On &V2& release &V3&. This is not possible, as the release
string for Add-Ons may not have more than 10 characters.
It would seem that the Add-On installation/upgrade package &V1& was
given the wrong attributes by the person who created it. It needs to be
replaced by a version with the correct attributes.

System Response

The Add-On installation will not start.

How to fix this error?

If it is an SAP Add-On, look for a corrected package in the Software
Distribution Center in the SAP Service Marketplace
(http://service.sap.com/swdc). Or, alternatively, contact SAP Support.
If it is not an SAP Add-On, contact the company that produced the Add-On
and request a corrected package.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message TN428 - OCS package &1 is corrupt. Contact the vendor ?

  The SAP error message TN428 indicates that there is a problem with the OCS (Online Correction Support) package, specifically that it is corrupt. This can occur during the installation or update of SAP components, and it typically means that the package files are either incomplete or have been damaged.
  Cause:
  
  Corrupted Download: The OCS package may have been corrupted during the download process, leading to incomplete or damaged files.
  File System Issues: Problems with the file system where the OCS package is stored can also lead to corruption.
  Network Issues: Interruptions during the transfer of files can result in incomplete packages.
  Incompatible Versions: The OCS package may not be compatible with the current version of the SAP system.
  Insufficient Permissions: Lack of proper permissions to access or modify the package files can lead to issues.
  
  Solution:
  
  Re-download the OCS Package: The first step is to re-download the OCS package from the SAP Service Marketplace or the appropriate source to ensure that you have a complete and uncorrupted version.
  Check File Integrity: If available, use checksums or hash values provided by SAP to verify the integrity of the downloaded files.
  Clear Temporary Files: Clear any temporary files or caches that may be causing issues with the installation.
  Check Permissions: Ensure that the user account performing the installation has the necessary permissions to access and modify the files.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Contact SAP Support: If the issue persists after trying the above steps, it may be necessary to contact SAP support for further assistance.
  
  Related Information:
  
  SAP Notes: Look for specific SAP Notes related to the TN428 error message. These notes often contain detailed troubleshooting steps and solutions.
  System Logs: Review the system logs (transaction SM21) for any additional error messages or warnings that may provide more context about the issue.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SNOTE (for applying notes) and SPAM (for managing support packages) that may be useful in resolving the issue.
  
  By following these steps, you should be able to address the TN428 error and successfully manage the OCS package in your SAP environment.