How To Fix TD324 - The CPI value of the printer font & must be > 0

SAP Error Message - Details

• Message type: E = Error

• Message class: TD - SAPscript: Text editor, composer, forms, styles and fonts

• Message number: 324

• Message text: The CPI value of the printer font & must be > 0

What causes this issue?

The CPI value (characters per inch) of the printer font is specified as
0.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

The CPI value must be > 0.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message TD324 - The CPI value of the printer font & must be > 0 ?

  The SAP error message TD324 indicates that there is an issue with the configuration of a printer font in the SAP system. Specifically, it states that the CPI (Characters Per Inch) value of the specified printer font must be greater than 0. This error typically arises when the font settings for a printer are not correctly defined, which can prevent documents from being printed correctly.
  Cause:
  
  Incorrect Font Configuration: The CPI value for the specified printer font is set to 0 or is not defined.
  Missing Font Definition: The font may not be properly defined in the SAP system or the printer configuration.
  Printer Driver Issues: The printer driver may not be correctly set up or may not support the specified font.
  
  Solution:
  To resolve the TD324 error, you can follow these steps:
  
  
  Check Font Configuration:
  
  Go to the SAP transaction code SPAD (Spool Administration).
  Navigate to the Output Devices section and select the printer that is causing the issue.
  Check the font settings for the printer. Ensure that the CPI value for the font is set to a value greater than 0.
  
  
  
  Modify Font Settings:
  
  If the CPI value is set to 0, change it to a valid value (e.g., 10, 12, etc.) depending on the font and printing requirements.
  Save the changes and exit the configuration.
  
  
  
  Check Printer Driver:
  
  Ensure that the correct printer driver is installed and configured for the printer.
  If necessary, update or reinstall the printer driver to ensure compatibility with the SAP system.
  
  
  
  Test Printing:
  
  After making the changes, perform a test print to verify that the issue has been resolved.
  
  
  
  Consult Documentation:
  
  If the problem persists, consult the SAP documentation or support resources for further troubleshooting steps related to printer configuration.
  
  
  
  Related Information:
  
  Transaction Codes: SPAD (Spool Administration), SP01 (Spool Request), and SP02 (Spool Request Management) can be useful for managing and troubleshooting spool requests and printer configurations.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to printer fonts and configurations.
  Support: If you are unable to resolve the issue, consider reaching out to your SAP Basis team or SAP support for further assistance.
  
  By following these steps, you should be able to resolve the TD324 error and ensure that your printer fonts are correctly configured for printing in SAP.