How To Fix TB558 - Entry does not exist in logon system/client

SAP Error Message - Details

• Message type: E = Error

• Message class: TB - SM31 table maintenance messages

• Message number: 558

• Message text: Entry does not exist in logon system/client

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message TB558 - Entry does not exist in logon system/client ?

  The SAP error message TB558 ("Entry does not exist in logon system/client") typically occurs when there is an issue with the user master record or the system configuration related to user logon. Here are some common causes, solutions, and related information for this error:
  Causes:
  
  User Master Record Issues: The user you are trying to log in with may not exist in the specified client or system.
  Client-Specific Data: The user might be created in a different client than the one you are trying to log into.
  Authorization Issues: The user may not have the necessary authorizations to log into the system.
  System Configuration: There may be issues with the system configuration or the way the logon data is set up.
  Transport Issues: If the user was recently transported from another system, the transport might not have been successful.
  
  Solutions:
  
  
  Check User Existence:
  
  Use transaction code SU01 to check if the user exists in the client you are trying to log into. If not, create the user in the correct client.
  
  
  
  Verify Client:
  
  Ensure that you are logging into the correct client. You can check the client number in the SAP logon screen.
  
  
  
  User Authorization:
  
  Check the user’s authorizations using transaction SU53 after the error occurs. This will show you if there are any authorization issues.
  
  
  
  Create User in Correct Client:
  
  If the user does not exist in the current client, you can create the user in the correct client using transaction SU01.
  
  
  
  Check Transport Logs:
  
  If the user was transported, check the transport logs to ensure that the transport was successful and that there were no errors during the transport process.
  
  
  
  System Configuration:
  
  Review the system configuration related to user management and logon parameters. Ensure that the system is set up correctly to allow user logons.
  
  
  
  Consult Basis Team:
  
  If you are unable to resolve the issue, consult your SAP Basis team for further assistance. They can check system logs and configurations that may not be accessible to regular users.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU53: Authorization Check
  SUSER: User Information System
  
  
  SAP Notes: Check SAP Notes related to user management and logon issues for any specific patches or updates that may address this error.
  Documentation: Refer to SAP Help documentation for user management and authorization concepts.
  
  By following these steps, you should be able to identify and resolve the TB558 error in your SAP system.