How To Fix T5303 - DNIS: '&1'

SAP Error Message - Details

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 303

• Message text: DNIS: '&1'

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message T5303 - DNIS: '&1' ?

  The SAP error message T5303 typically relates to issues with the DNIS (Dialed Number Identification Service) in the context of telephony integration within SAP systems, particularly when using SAP's communication interfaces like SAP Business Communication Management (BCM) or SAP Contact Center.
  Cause:
  The error message T5303 indicates that there is an issue with the DNIS configuration. This could be due to several reasons, such as:
  
  Invalid DNIS Configuration: The DNIS value being referenced is not correctly configured in the system.
  Missing DNIS Entry: The DNIS entry may not exist in the relevant configuration tables.
  Incorrect Mapping: There may be a mismatch between the DNIS and the expected values in the system.
  Telephony System Issues: There could be issues with the telephony system that is integrated with SAP, such as connectivity problems or misconfigurations.
  
  Solution:
  To resolve the T5303 error, you can follow these steps:
  
  
  Check DNIS Configuration:
  
  Go to the relevant configuration area in SAP where DNIS settings are maintained (e.g., transaction codes like SPRO for configuration).
  Verify that the DNIS value referenced in the error message is correctly configured.
  
  
  
  Validate DNIS Entries:
  
  Ensure that the DNIS entry exists in the system. You may need to check the relevant tables or configuration settings where DNIS values are stored.
  
  
  
  Review Mapping:
  
  Check if the DNIS is correctly mapped to the expected values in the system. This may involve reviewing the telephony integration settings.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to telephony integration and DNIS configuration for specific guidance.
  
  
  
  Test Telephony Integration:
  
  If applicable, test the telephony integration to ensure that it is functioning correctly and that there are no connectivity issues.
  
  
  
  Contact Support:
  
  If the issue persists after checking the configuration, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for telephony configuration, such as SPRO (for configuration) and others specific to your SAP version.
  SAP Notes: Search for SAP Notes related to DNIS and telephony integration for any known issues or patches.
  Documentation: Review the SAP Help Portal for documentation on telephony integration and DNIS settings.
  
  By following these steps, you should be able to identify and resolve the cause of the T5303 error in your SAP system.